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  • If you are finding it hard to lodge and pay on time

    We understand that there may be a time when you're finding it hard to lodge or pay by the due date. If you're having difficulty, we can help you. Contact us as soon as possible before the due date and we will work with you to find a solution.

    It is important to remember that it is your responsibility to meet your obligations, even if you use a tax agent. You can have an authorised representative or your tax agent contact us to discuss your situation.

    It is important to lodge on time as this ensures that your information is up to date, which provides you with certainty of the amount you need to pay.

    If you need help, contact us to discuss your circumstances so we understand your situation and can tailor our approach.

    A penalty may apply if you fail to lodge on time, so – even if you need extra support to pay – lodge on time or contact us to discuss support options.

    If you are finding it hard to pay by the due date, you may be able to enter into a payment plan.

    Use our online payment plan estimator to work out a payment plan you can afford. You can also use it to find out how quickly you can pay off a tax debt and how much interest you’ll be charged. A general interest charge (GIC) will apply to any amount not paid by the due date. Once you have worked out a suitable payment scenario based on your circumstances, you can use it as a guide to set up a payment plan.

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    Last modified: 18 Dec 2020QC 33687