ato

 
 
Show download pdf controls
Show print controls

  • How to submit a missing credit or transfer request

    If a credit isn't showing on the GST property credit account after two weeks of settlement, check the following before contacting us:

    • the purchaser has lodged the two online forms and made payment to us
    • the correct supplier details were entered on Form one.

    If the supplier details are correct and the purchaser has met their obligations, submit a missing credit request.

    If the credit hasn't transferred from the GST property credit account into the integrated client account, check the following before contacting us:

    • you submitted the activity statement for the relevant period. The property sale must be reported in the reporting period that settlement occurred
    • if you submitted your activity statement within the last 24 to 48 hours. The transfer of credits can take up to 48 hours.

    If you submitted your activity statement and it's been more than 48 hours and the credit hasn't transferred from the GST property credit account into your integrated client account, lodge a transfer request.

    If the credits were allocated to an incorrect supplier, submit a transfer request.

    Submit a missing credit request

    You can submit your request via:

    • Online services for businessExternal Link
      • using Secure mail, complete the following
        • select New message
        • select View more topics under Topic
        • select GST under Other topics
        • select GST at settlement under Subject
        • complete the required details
        • tick the declaration and send to us.
         
       
    • Online services for agents
      • Using the Mail option, complete the following
        • select New message
        • select GST under Subject
        • select GST at settlement under Topic
        • complete the remaining fields and send to us.
         
       
    • All mail messages should
      • provide the reason of your enquiry
      • provide the following details for each missing credit
        • supplier name the credit should be allocated to
        • supplier ABN the credit should be allocated to
        • the purchaser name (or names)
        • the credit amount
        • lodgment reference number (LRN) or payment reference number (PRN)
        • property details
        • settlement details
         
      • attach any supporting documentation.
       

    Alternatively, phone us on 13 28 66 Fast Key Code 3 4.

    Submit a transfer request

    You can submit your transfer request via:

    Using the Mail option, complete the following

    • select New message
    • select GST under Subject
    • select GST at settlement under Topic
    • complete the remaining fields and send to us.

    All mail messages should:

    • provide the reason of your enquiry
    • provide the following details for each missing credit
      • supplier name and ABN the credit is currently allocated to
      • supplier name and ABN the credit should be allocated to
      • what BAS period the credit relates too
      • branch number (if applicable)
      • the purchaser name or names)
      • the credit amount
      • lodgment reference number (LRN) or payment reference number (PRN)
      • property details
      • settlement details
       
    • attach any supporting documentation.

    Alternatively, phone us on 13 28 66 Fast Key Code 3 4.

    Compliance and penalties

    There are penalties for failing to provide a supplier notification to a purchaser.

    For more information see GST at settlement – Compliance and penalties.

      Last modified: 05 Jul 2021QC 56252