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Last updated 20 October 2009


For general tax information and comprehensive information about deductions, visit


Publications referred to in this guide are:


We can offer a more personalised service if you provide a tax file number (TFN).

  • Individual - 13 28 61
    Individual income tax and general personal tax enquiries, including capital gains tax
  • Business - 13 28 66
    General business tax enquiries including capital gains tax, GST rulings, Australian business number (ABN), pay as you go (PAYG) instalments, business deductions, activity statements (including lodgment and payment), accounts and business registration (including ABN and TFN), dividend and royalty withholding tax
  • Superannuation - 13 10 20 

Other services

Translating and Interpreting Service - 13 14 50
If you do not speak English well and need help from the Tax Office, phone the Translating and Interpreting Service.

Hearing or speech impairment
If you are deaf or have a hearing or speech impairment, you can phone the Tax Office through the National Relay Service (NRS).

  • If you are a TTY user, phone 13 36 77 and ask for the ATO number you want. If you need an ATO 1800 free call number, phone 1800 555 677 and ask for the ATO number you want.
  • If you are a Speak and Listen (speech-to-speech relay) user, phone 1300 555 727 and ask for the ATO number you want. If you need an ATO1800 free call number, phone 1800 555 727 and ask for the number you want.
  • If you are an internet relay user, connect to the NRS ( Link) and ask for the ATO number you want.

Why not lodge online using e-tax?

  • E-tax is our free online tax preparation and lodgment software.
  • E-tax is secure, user friendly, and you can access your individual information using the pre-filling service.
  • Most refunds are issued within 14 days.