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How to lodge your application

Last updated 5 March 2020

Once you have completed and signed your application you can lodge by phone or by post.

We will process applications lodged by phone within two weeks. We will process applications lodged by post within six weeks.

Lodging by post

You can post your application to:

Australian Taxation Office
GPO Box 9845
[insert the name and postcode of your capital city]

For example;

Australian Taxation Office
GPO Box 9845

Lodging by phone

Advice for lodging by phone

Check that you satisfy all the conditions on the inside front cover before trying to lodge this application by phone.

Stop: Do we have your current name, postal address, residential address and financial institution account details? If you have changed any of these details or are unsure what details you last gave to the Tax Office, you will need to phone us on 13 28 61 before lodging your application by phone.

  • Complete an Application for refund of franking credits for individuals 2004-05 (PDF, 439KB)This link will download a file before you phone. The instructions in Completing your application and the worksheet will help you to complete your application.
  • Phone the lodgment service on 13 28 65 - press 2 for lodgment and then press 1 for refund of franking credits.
  • Follow the spoken prompts, which are based on your completed application.
  • Answer each question by talking into the phone.
  • If you need help with a question, say Help.
  • If you need a question repeated, say Repeat.
  • If you hear a message saying I'm having trouble getting that when you answer, the system will prompt you to try again. Wait for the prompt to finish, then speak clearly when answering.
  • At the end of the call you will be given a receipt number to confirm that your application has been lodged. Write the number in the boxes provided on page 2 of your application, above the box for your signature.
  • Your call will be recorded in case it needs to be referred to later.

Phone lodgment - what are the benefits?

  • a quicker refund
  • can be done from anywhere in Australia for the cost of a local call

Note: Keep your application and related documents. Do not send these to us.


If you would like to provide feedback about your experience with the phone lodgment service or have any problems with lodging, phone 13 28 61.

What to do when lodging by phone

When you are asked …


…if you want to lodge a refund of franking credits, an income tax return, or an ongoing baby bonus claim

Press 2 on your phone keypad.

…if you want to apply for a refund of franking credits

Press 1 on your phone keypad.

…for your tax file number

Say each number individually - for example, 2, 3, 4, 5, 6, 7, 8, 9, 0. For 0, say 'zero' or 'nought'.

…for your date of birth

Say your date of birth - for example, '10 June 1942' or '10th of June 1942' or '10th of the 6th 1942'.

…for your postal address postcode

Say your four-digit postal address postcode - for example, '2, 3, 4, 5,'.

…what year you want to lodge

Say the income year - for example, '2005' (this would be for the period 1 July 2004 to 30 June 2005). On completing your lodgment for that year, you will be asked if you would like to lodge any other year you have not already lodged. If you do, answer by saying the year - for example, '2004' for the year 1 July 2003 to 30 June 2004.

…for your daytime phone number

Say your phone number including your area code - for example '02 1234 5678'

…if you have changed any of your details since you last notified us - that is, residency, postal or residential address, or your financial institution account details

Say either 'Yes' or 'No' depending on your circumstances, and follow the prompts.

…if you have received any dividend distributions from a managed fund or Australian franking credits from a New Zealand company

Say either 'Yes' or 'No' depending on your circumstances, and follow the prompts.

…for your amounts at S, T and U - separately

For each label, say the amount in whole dollars - for example, '173 dollars', or say '1, 7, 3,'. Please ignore cents. If you did not have any amounts, say 'zero', 'nil' or 'nought'.

…for any TFN amounts withheld from dividends shown at V

Say dollars and cents for this amount - for example, '87 dollars and 30 cents'. If you did not have any amounts withheld, say 'zero', 'nil' or 'nought'.

…to confirm the total dividend amount

If you agree, say 'Yes'. If the total is incorrect say 'No'. You will be able to correct the amounts at, and.

…if you are ready to lodge your application

Say either 'Yes' or 'No' depending on your circumstances. If you say 'Yes' the system will read out a recept number to confirm your lodgement. The receipt number will be up to 10 digits. Write it in the space provided at the bottom of the application. (You can have it repeated if you need to.)

At the end of the call you will hear a message saying you have lodged your application successfully.

Note: If you have obtained a receipt number, do not post your application to us.

Make sure you wait for the receipt number before you hang up. If you hang up before obtaining a receipt number your lodgment will not be completed. You will need to phone again and complete the lodgment process.