• Notification of a deceased person

    Use this form to officially notify us of a person’s death. You can also use this form to add the person nominated as the executor or administrator as an authorised contact for the deceased person.

    Australia Post service

    You can use the Australia Post service to lodge the form Notification of a deceased person (NAT 74279). Visit the Australia Post office locatorExternal Link to find a retail outlet near you where you can present your supporting documents.

    Follow these three simple steps:

    Step 1: Online form

    Complete the online formExternal Link

    Step 2: Print summary

    After submitting your online form, print the summary – you will need it for Step 3.

    Step 3: Australia Post interview

    Visit the Australia Post office locatorExternal Link to find a participating retail outlet near you. To complete the notification, you must attend an interview to present your supporting documents within 30 days.

    You can either book an appointment or simply attend a participating Australia Post retail outlet for an interview. Bookings are not essential.

    Attention

    Don’t forget to take your printed summary and your supporting documents to the interview.

    End of attention

    Supporting document

    When you attend your interview, you must provide the death certificate as the supporting document.

    We will accept only current unaltered original documents, or copies that have been appropriately certified. Documents that have been corrected or changed and initialled are not acceptable.

    If you do not provide an acceptable death certificate at the interview, your summary will be returned to you and your notification will remain incomplete.

    Attention

    If you do not have the death certificate, phone us on 13 28 61 – we may still be able to add some information about the person’s death to our records over the phone.

    End of attention

    Executors or administrators

    You need to provide one of the following current supporting documents – in addition to the death certificate – showing you are the executor or administrator of the deceased estate. It needs to be an original or appropriately certified copy:

    • The deceased person’s last will and testament.
    • Letters of administration.
    • Evidence of grant of probate.

    Additional documents

    If your supporting documents are in a previous name, you will also need to provide one of the following documents:

    • Change of name by deed poll.
    • Change of name document.
    • Marriage certificate.

    Frequently asked questions

    How do I submit the online form?

    You will need to review the Instructions before starting a form because it contains important information that will assist you.

    Select Start New Form to begin. The form will provide a step-by-step guide on the information you need to provide.

    If you have not provided all the required information on each page, error messages will appear when you try to move to the next page. You will need to complete these questions before you are able to continue with the form.

    Is there any fee to apply?

    There is no fee for lodging a Notification of a deceased person form.

    What information will I be asked to provide in the online form?

    You will be asked to answer a series of questions to provide the following information:

    • personal details for yourself and those of the deceased person
    • contact details
    • residential and postal address details.

    What is the minimum computer system requirement to use the online form?

    The online form supports the use of browsers with the following minimum requirements:

    • Internet Explorer 8 or newer
    • Mozilla Firefox 10 or newer
    • Google Chrome 18 or newer
    • Apple Safari 5.1.4 or newer.

    The online form supports both Apple Macintosh and Windows operating systems.

    Mobile devices are currently not supported.

    What happens if I cancel or close the form without submitting it?

    If you cancel or close the form before you submit it, any information you entered will not be saved.

    How can I complete the notification?

    Once you have submitted the online form, the confirmation page provides you with a reference number, your summary, and instructions on how and where to complete the notification.

    You must lodge the notification in person at a participating Australia Post outlet within 30 days of submitting the online form. To locate your nearest participating Australia Post outlet, ring 13 13 18 or visit the Australia Post office locatorExternal Link.

    When attending a participating Australia Post retail outlet:

    • You must provide the death certificate as the supporting document.
    • We will accept only unaltered original documents, or copies that have been appropriately certified – documents that have been corrected or changed and initialled are not acceptable.
    • If you do not provide an acceptable death certificate at the interview, your summary will be returned to you and the notification will remain incomplete.
    • If you are the executor or administrator, you need to provide a current supporting document in addition to the death certificate, stating you are the executor or administrator of the deceased estate – it needs to be an original or appropriately certified copy.

    I’ve printed my summary and realised I entered some details incorrectly. How do I correct this?

    The Modify Form function, allows you to modify an online form you have already submitted, to correct the data. To access a submitted form:

    • select Modify Form from the form home page
    • log in using your reference number and your date of birth.

    You can then update the details and submit the form again.

    You will be issued with a new reference number. If you need to access your form again, you must use this new reference number, along with your date of birth. Ensure you print the new summary to bring to a participating Australia Post retail outlet.

    Last modified: 29 Jun 2015QC 32562