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  • Current SMS and email activities

    On this page:

    COVID-19 stimulus packages

    We are aware of a significant increase in Australians being targeted with COVID-19:

    • scams
    • fraud attempts
    • deceptive emails
    • SMS schemes.

    Always exercise caution when clicking hyperlinks; independently access our website if preferred.

    Our current SMS and email notifications include:

    • notification of delays in the process of JobKeeper payments
    • notification of JobMaker Hiring Credit error codes present in single touch payroll data reported to the ATO.

    Our messages will never ask you to reply by SMS or email to provide personal information, such as your tax file number (TFN) or your personal bank account number or BSB. We will also never include a hyperlink to directly log on to online services such as myGov.

    See also:

    General email and SMS messages

    We use SMS and emails for promotional and information purposes.

    If you have linked the ATO to your myGov account, we will send most of your personal ATO letters directly to your myGov Inbox, rather than through the post.

    You will get email or SMS notifications from myGov to let you know there are new messages in your myGov Inbox. These myGov notifications will not contain links.

    If you are unsure about the legitimacy of a myGov notification you have received, go directly to Link and sign in to check your myGov Inbox.

    General notifications may include:

    • advice your application has been received
    • progress of return notifications, including refund finalisation
    • a reminder to provide documents
    • a reminder to attend a meeting
    • reminders to meet ATO obligations to avoid penalties or cancellation of role, including       
      • lodgment of tax returns, annual returns and business activity statements
      • lodgment of vacancy fee returns for foreign investment
      • payment of debt
      • payment of instalments as negotiated with us
    • advice of new tax rates
    • important information for your business or industry
    • promotion of a product or service we offer, such as myTax, myGov and similar
    • tax time information about pre-filling, income, deductions and new measures
    • information about superannuation changes
    • an invitation or reminder to small businesses to attend a local event run by our staff
    • notification of delays and system outages.

    Specific email and SMS messages

    From time to time, we may send you an SMS or email asking you to take specific action, such as:

    • provide additional information we require to process a BAS or tax return you lodged
    • provide additional information we require regarding an application you have made to us
    • verify changes made to your account.

    We may also ask you to phone us to provide information.

    Email Invitations to participate in a survey

    We may use email to invite you to participate in ATO-approved research projects.

    We send surveys to gauge your perceptions, gather feedback and improve our service to the community. Participation is voluntary.

    Our surveys may ask for general demographic information but will never ask you to provide sensitive personal such as your tax file number (TFN) or bank details.

    Emails inviting you to participate in a survey may be sent from an ATO mailbox, or from our trusted research partners. To check the authenticity of a survey invitation you may have received go to current research projects.

    Tax and BAS Agent emails

    If you are a registered agent, we may email you with important updates regarding your clients. Emails may include topics listed under the 'General email and SMS messages' section above, or may be more specific.

      Last modified: 24 Aug 2021QC 40936