Supported operating systems
The ATO app is compatible with most phones and tablets using:
- iOS and iPadOS 16 or later
- Android 13 or later.
Check your device settings to find out if you can update your operating system.
If your operating system is no longer supported
If your operating system isn't supported, you won't be able to install the ATO app.
If the ATO app is already installed on your device and your operating system is no longer supported:
- you won't receive updates through the App Store or Google Play
- you may not be able to access all authenticated features in the ATO app
- tools and calculators won't be up to date.
If you registered your device using the ATO app, don’t delete or uninstall the ATO app as this won’t remove the device from your ATO account.
If you:
- have a new device – download the ATO app and register your new device before removing your unsupported device in the ATO app
- don’t have a new device yet – remove your unsupported device in the ATO app, to make sure you can set up the ATO app on a new device in the future.
myDeductions
If your operating system is no longer supported, you will still be able to access myDeductions records. However, you should back up your records to a separate location before you update to a new operating system or device.
iOS system permissions
To manage permissions on your Apple device:
- Access Settings.
- Select Apps.
- Select ATO.
Permissions include:
- Notifications – for security messages and to remind you to back up your myDeductions records.
- Face ID – if supported on your device, you can set up quick login by enabling Face ID.
- Camera – the ATO app uses your camera if you choose the ‘Take photo’ option when adding a photo to an expense or income record in the myDeductions tool.
- Location – the ATO app uses your device’s location to track distance and to find your current location when adding a trip in the myDeductions tool. A precise location is required for this functionality to work.
Android system permissions
To manage permissions on your Android device:
- Access Settings.
- Select Apps.
- Select ATO.
- Select Permissions (or similar depending on your device).
Permissions include:
- Location – the ATO app uses your device’s location to track distance and find your current location when adding a trip in the myDeductions tool. Precise location is required for this functionality to work.
- Notifications– for security messages and to remind you to back up your myDeductions records.