ATO app terms and conditions

Terms and conditions of use and obligations of a user of the ATO app.

Last updated 23 May 2025

Terms and conditions of use of ATO app

When we say:

we, us and our – we mean the Australian Taxation Office (ATO)
ATO app – we mean the mobile device application that we provide
registered device – we mean the mobile device you used to register with the ATO app.

How these terms and conditions apply

These terms and conditions apply to your current use of the ATO app.

These terms and conditions, your use of the ATO app, and information provided to you through the ATO app, are governed by the laws in force in the Australian Capital Territory, Australia.

Also refer to:

Your obligations as a user of the ATO app

Access security

To find out your rights and responsibilities when using your myGov account to access the ATO app, refer to ATO access to myGov terms and conditions and privacy notices.

After using your myGov account to access the ATO app, you can choose to set up quick login using your device biometrics. By setting up quick login, you confirm that:

any biometrics saved on the device are yours
your device passcode is only known by you and you will not allow others to save their biometrics
your details will be saved on the device to identify you and give you the option of using biometrics to access the ATO app.

Permitted use

The ATO app is a mobile device application that is free to use. Use of the ATO app is entirely voluntary and designed for one person per app.

Individuals are permitted use of the ATO app for managing tax and superannuation.

You acknowledge that at all times your access to personalised features in the ATO app may depend on factors outside of ATO’s control, including any disruption, failure or malfunction in any part of the device, internet or mobile carriage service. Access may also be limited or unavailable during periods of peak demand, systems interference, damage or maintenance, or for other reasons.

Data security

Data provided to you through the ATO app is confidential. You must ensure that unauthorised persons do not have access to that data. This includes:

keeping your mobile device safe
not allowing anyone else to access your ATO app
not storing biometric identifiers such as fingerprints or face prints of any other person on your mobile device
logging out if your mobile device will be unattended, even briefly
keeping your ATO app registration mobile phone number and email address up to date
deleting the ATO app before you sell, lend or otherwise dispose of your mobile device.

If your registered device is lost, stolen or misused you must remove it from your ATO record using the ATO app on another registered device.

Also refer to Top cyber security tips for individuals.

Data sharing

Your ATO app usage data and crash reports will be sent to ATO to help us improve our service. None of the collected data identifies you personally.

You can choose to turn off data sharing at any time in the ATO app.

Device registration

To use personalised features in the ATO app, you will need to register your device. As part of registering your device, you will need to provide an Australian mobile number and an email address which will be verified. You agree that you will not:

disclose your verification code to any other person, including the ATO
allow any other person to use your verification code for the purpose of registering a device.

By registering your device, you agree to provide ATO with information about your ATO app installation including your device type and operating system.

You may choose to remove a registered device at any time using the ATO app. Removing the ATO app from your mobile device or removing all registered devices will not impact your ATO record.

Security messages

By registering your device, you agree to receive security messages in the ATO app. These security messages are not formal ATO correspondence and do not replace correspondence that will continue to be issued to your designated address.

You acknowledge that it is your responsibility to check your security messages in the ATO app. You will also be able to use ATO online services to access and view your communications, including security messages. The types of security messages we send will change over time.

You may choose to allow the ATO app to send you push notifications to alert you of security messages. You can manage your push notification permissions in your device settings at any time.

Responsibility for actions

If you breach any of these terms and conditions, you must immediately:

advise us of that breach
stop using the ATO app until we advise you can
not use the service again until we advise you can.

A breach of these terms and conditions may result in one or more of the following actions:

a direction to change your ATO app usage
terminating your ATO app device registrations
investigation.

You will be responsible for (and you indemnify us against) any loss or damage to any person from either any:

breach by you of these terms and conditions
wilful, negligent or unlawful act or omission by you in relation to, or in the course of using the ATO app.

However, your liability to us will be reduced to the extent that any wilful, negligent or unlawful act or omission by us has contributed to that loss or damage.

Our obligations

Privacy and secrecy obligations

For information about your privacy, refer to the ATO app privacy notice. We will ensure that the ATO app complies with these laws at all times. Also refer to:

Provision of the ATO app

We can:

work out the times and periods which ATO app transmissions can take place
vary the terms and conditions of use of the ATO app (so the terms and conditions applicable when you next use the ATO app may be different from these terms and conditions)
review the activities of users of the ATO app to ensure they are meeting the relevant terms and conditions of use
remove your ATO app registration and / or limit your access if we believe that the terms and conditions have not been complied with.

ATO app and linked sites

The ATO app may not contain all the information that you need. We do not prepare (or necessarily endorse) the information not on our sites, even if linked to our site. We take no responsibility for your use of a site we are not responsible for or the information on it.

Limited liability

We will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including for loss of profits, opportunity, goodwill, information, data or other intangible losses) resulting from:

the use or inability to use the ATO app
unauthorised access or alterations of your transmissions to or from the ATO app
activities resulting from the loss or misuse of your security credential
statements or conduct of any third party
any other matter relating to the ATO app.

No warranties by us

Except as specified in these terms and conditions, we give no implied or express warranties in relation to the use of the ATO app. All statutory warranties are, to the fullest extent permitted by law, expressly excluded.

QC104979