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  • Service overview

    The FVS is a suite of three services:

    • Get (FVSG) – allows super providers and employers to obtain details of a super product – details include banking details, electronic service address and contact details. This may be queried as either a single request for one product, or a bulk request to get all super product details.
    • List (FVSL) – provides super providers and employers with a list of all of the provider’s products. A list of the provider’s product names and product Unique Superannuation Identifiers (USI) is returned.
    • Lodge (FVSU) – allows super providers and their nominated intermediaries to notify us of new or changed details for their super products including banking details, electronic service address, effective dates, standards certification and contact details for assistance.

    Access to the relevant services is provided by ys and the use of the FVS will depend on the way it is integrated with your internal business procedures.

    Use of the FVS must be in accordance with the Fund Validation Service terms and conditions of use. The FVS web services are the authoritative version of the FDR.

    Updates to the FVS will only be accepted through the FVSU web service. Any super provider not able to access the FVSU web service must have alternate arrangements in place with a third-party provider.

    Next step:

    • For more information on building this software or to identify software developers who have certified software for the FVS, visit the software developers section of the SBR websiteExternal Link.

    Access

    Access to the FVS is managed by us and is only available to super providers, employers and entities with a business purpose supporting fund and employer compliance with the Standard. It is important that all intermediaries supporting employers (for example, payroll provider, fund or clearing house) consider how to best access and utilise the information in the FVS.

    The FVS does not support the operations of self-managed super funds (SMSFs). Refer to the relevant section of this user guide for detailed information on the services:

    Table 1 – Access by APRA Funds and administrators/ clearing house to the FVS

    Product

    Section of the guide

    Access to service

    FVSU – FVS Lodge Super Product

    Section 4

    Yes

    FVSL – FVS List Super Product Details

    Section 5

    Yes

    FVSG – FVS Get Super Product Details (single)

    Section 6

    Yes

    FVSG – FVS Get Super Product Details (bulk)

    Section 6

    Yes

    Table 2 – Access by Employers to the FVS

    Product

    Section of the guide

    Access to service

    FVSU – FVS Lodge Super Product

    Section 4

    No

    FVSL – FVS List Super Product Details

    Section 5

    Yes

    FVSG – FVS Get Super Product Details (single)

    Section 6

    Yes

    FVSG – FVS Get Super Product Details (bulk)

    Section 6

    Employers must apply via email to SPREnablingServices@ato.gov.au for access to FVSG bulk

    Authorised agents

    Many users will have third party agents (also known as intermediaries) who are authorised to perform specific functions on their behalf (for example, administrators, gateway providers, clearing houses and payroll providers).

    The appropriate method for authorising access to a third party is through the Business Appointment functions in Access Manager.

    Agents are required to use the service in accordance with the terms and conditions and each user is accountable for ensuring this responsibility is understood by any agents transacting on their behalf.

    If authorisation of an agent is withdrawn, you should remove the Business Appointment using Access Manager.

    Access Manager permissions for the services are displayed with the following description, and whether business appointments are available for the service:

    Table 3 – Access Manager permissions

    Web-service name

    Access Manager Description

    Business appointments

    FVS Lodge (FVSU)

    Lodge super product details

    Available

    FVS List (FVSL)

    List super products

    Available

    FVS Get (FVSG) – Single

    View super product details

    Available

    FVS Get (FVSG) – Bulk

    Not displayed

    Not available

    The authorisation of intermediaries is also described in our technical specifications.

    See also:

    Publishing ATO details in the FDR

    In order to facilitate government contributions and rollovers, we will publish our details in the FVS.

    Publishing annuity details in the FDR

    Life insurance companies do not have to comply with the Standard and therefore details about their products aren’t generally included in the FDR. To support the voluntary adoption of the Standard by a life insurance company, the Commissioner may publish details of annuity products in the FDR where those details are already available to the public.

    To support this process, the Commissioner requires written confirmation from a life insurance company that the details of the annuity products to be included in the FDR are listed in a publicly available source (such as on a provider’s website), and that those publicly available details will be kept up to date, before details of those annuity products are included in the FDR.

    When publishing information we recommend that you follow the specification and detail set out in the FVS technical documentation for the FVSU Service to ensure the published content aligns with the information required in the FDR.

    Next step:

    Service outages and maintenance

    We will use the Superannuation Services Dashboard as the key source of service performance, outages and planned maintenance activities.

    The dashboard will provide a near-real-time indicator of whether the Superservices are functioning normally or experiencing problems. We will provide visibility of planned maintenance on our service platforms for up to six months, and confirm those outages in the preceding week.

    It is important that funds and service providers keep up to date with performance and planned outages that many need to be considered when updating their USI information.

    See also:

    Lodge super product (FVSU)

    The Lodge Super Product service is mandatory for super providers and allows funds to notify us of new or updated product details.

    The FVS depends on information received from Trustees or their agents. As such, we cannot make any guarantees as to the accuracy of the information where appropriate care and diligence has not been applied by the super provider when updating the FDR.

    Providing and updating USI details

    Changed details require 10 business days’ notice (28 days for critical data).

    Fund Trustees are required to provide new or updated product details at least 10 business days (two weeks) before the new data takes effect [Sub-regulation 3B.03 (8) of the Superannuation Industry (Supervision) Regulations 1994].

    If you are updating critical data it is best practice to provide these details at least 28 days before they become effective. Some examples of updates to critical data include changes to:

    • bank accounts
    • end-point service address
    • end dating a USI (product or fund is merging or winding up).

    You should only end date a USI if you want it removed from the register.

    This notification period was introduced after consultation with trustees and industry participants. Sufficient lead time allows gateways and clearing houses to ensure their systems are updated to reflect the changed details. It helps to ensure that rollovers and contributions are sent to the correct destination.

    Unless making a USI inactive, the ‘Effective To’ date in all updates should remain 31/12/9999. Where you provide an actual end date in the transaction it takes the effect of closing that USI from that date. To ‘reactivate’ an existing USI, you will need to lodge new details with the new ‘Effective From’ and ‘Effective To’ dates.

    Example – how an update to the FVA will be reflected in the FVSG services

    XYZ Fund completes induction for Rollovers 1.0 and Contributions 1.0 in May 2014. The fund provided us with their certification values. The fund’s entry in the FDR appeared as follows:

    Table 4 – Example of fund’s entry in the FDR

    Effective From

    Effective To

    Certification Value

    USI

    1/07/2014

    31/12/9999

    ROLL 1.0-X CONT 1.0-X

    12345678901234

    In September 2016 XYZ Fund completed updates for Rollovers V2.0 and Contributions V2.0. The record is updated on 15 September 2016 with the new information effective 15 October 2016.

    The fund provides all of the existing USI details with the new certification value of ROLL 2.0-X CONT 2.0-X, which is successfully processed by us.

    The FVSG bulk file, which is updated overnight, will display the USI in the extract the following day (16 September 2016) as follows:

    Table 5 – Example of the FVSG bulk file display of the USI in the extract the following day (16 September 2016)

    Effective From

    Effective To

    Certification Value

    USI

    15/10/2016

    31/12/9999

    ROLL 2.0-X CONT 2.0-X

    12345678901234

    1/07/2014

    14/10/2016

    ROLL 1.0-X CONT 1.0-X

    12345678901234

    The FVSG single service will return the current details of the USI on the day of the request. The new certification details will only be returned through the single service from 15 October 2016.

    Note: Certification details are backward compatible. Providing certification values of ROLL2.0-X and CONT2.0-X means the fund is also able to accept transactions against versions ROLL1.0-X and CONT1.0-X.

    End of example

    See also:

    • For full detail on messaging interactions, refer to the FVS documentation in the Enabling services section of the SBR websiteExternal Link.

    Response from Lodge Super Product service

    Once a message has been received by us, and passed validation, you will receive a CMN.ATO.GEN.OK response.

    The message will then be processed within the FDR and you will receive one of the following response codes:

    Table 6 – FDR response codes

    SBR Message code

    Short description

    CMN.ATO.FVSU.OK

    Lodgment successful

    CMN.ATO.FVSU.RECV

    Lodgment received. Financial institution account details will be validated

    CMN.ATO.FVSU.FAIL

    Lodgment failed

    Once a successful message has been processed (CMN.ATO.FVSU.OK), the updated product details will be available via the single look-up services immediately and through the bulk service the following day.

    Where Financial Institution Account (FIA) details are updated, a CMN.ATO.FVSU.RECV message advising the update requires confirmation will be returned. Updates to FIA details will not be available through the services until verified by a secondary contact. Once the change has been approved, the updated product details will be immediately available via the single look-up service. The bulk service will display updated details the following day.

    An unsuccessful message will return the error message CMN.ATO.FVSU.FAIL. This error may occur where the USI exists for another Australian Business Number (ABN), or there has been an unexpected error during processing. You will need to check the details submitted in the message, update data if required, and re-submit the request.

    Next steps:

    Additional controls for updating FIA details

    To reduce the risk of unauthorised changes to FIA details we've introduced a secondary verification process to safeguard updates to this information. This process applies to FIA details on new products or updates to existing products and will assist in mitigating the risk of unauthorised changes through the new web service.

    Each USI must have a nominated and authorised person to verify FIA data (the FIA verification contact). This contact must be an individual (not a call centre or help desk) and must not be the same contact listed as the FVS contact on the FDR. If there are any changes to the FIA verification contact details, an updated template with the new information must be submitted through the Business Portal.

    Note: If you're submitting details for a new USI it's important that you first lodge an FIA verification contact details template through the Business Portal. The Lodge super product (FVSU) transaction should then be submitted.

    When an update is made to primary or secondary FIA details for an existing USI, or a request is received for a new USI, the FVS Update web service will return a CMN.ATO.FVSU.RECV message to the user advising the update has been received and is subject to confirmation of the FIA details.

    Telephone contact will be made with the FIA verification contact, generally within 72 hours. They will be asked to verify the details to ensure they are correct and authorised by the fund. If authorised, the update will be processed.

    If there is no FIA verification contact listed, or the contact person cannot be reached within 72 hours (or is unable to confirm the FIA details), the update will be rejected. An e-mail will be issued to the contact on the FDR for that USI and the FIA verification contact if an update is unsuccessful.

    See also:

      Last modified: 19 Jun 2018QC 35422