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    Business process or data interpretation issues should be handled in the first instance by a fund’s internal group responsible for implementation and maintenance of the FDR. Routine checks should also be made of the destination or sending fund if USI, account or service address details appear to be wrong or the destination message handling service is not responding.

    We will not be able to resolve issues associated with your internal processes or systems or those of the receiving party.

    You should contact the fund for assistance where a data item in the FDR appears incorrect or is missing (but only after you have made adequate enquiries to determine the error is not in your process or systems).

    Updates to your fund details should be made through the FVS update service as required, and must be submitted a minimum of 10 business days before they take effect.

    For technical issues with your web-service software, you should contact your provider in the first instance, and if there are still problems contact the SBR Service Desk including details of any message IDs.

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      Last modified: 13 Dec 2019QC 35422