Myth: Funds don't have to respond to Member Verification Requests (MVRs)
Fact: Super funds must respond to an MVR as early as possible, but no later than 24 hours after receiving a request. This is known as a member verification outcome response.
MVRs allow employers to verify an employees’ super fund details are valid and can be accepted by their fund before a contribution is made. This helps reduce common errors that prevent contributions from reaching an employee's super fund.
Employers are most likely to send an MVR:
- before making a contribution to a super fund for the first time
- where there has been a change in employee information (such as their name)
- where a contribution has been previously rejected.
MVRs help ensure contributions can be received on time. Delayed payments may expose employers to compliance issues.
Find more information on MVRs.
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