We’ve introduced two new features in the Super Enquiry System (SES) to improve how you manage fund requests.
Team Accounts
You can now create a team account in SES, linked to a shared mailbox. This allows multiple employees within your fund to receive and view request notifications.
An individual user will have to login as per the current process to lodge a request. SES users can then share the request with the Team account and a notification email will be sent to the mailbox linked to Team account notifying all members.
ATO-initiated requests
For certain issues, we will send ATO-initiated requests through the SES instead of via email.
If we send you a request:
- You'll receive a notification email in your Team account’s mailbox.
- Log in to SES, locate the request under 'ATO-initiated', and respond before the due date.
If we don't receive a response, we'll follow up with your nominated contact person.
For more information on how lodge an enquiry via SES, see Accessing and using the Superannuation enquiry service.
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