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New SES features: Team accounts and ATO-initiated requests

SES now includes Team accounts and ATO-initiated requests. Learn how to set up and manage these new features.

Published 6 May 2025

We’ve introduced two new features in the Super Enquiry System (SES) to improve how you manage fund requests.

Team Accounts

You can now create a team account in SES, linked to a shared mailbox. This allows multiple employees within your fund to receive and view request notifications.

An individual user will have to login as per the current process to lodge a request. SES users can then share the request with the Team account and a notification email will be sent to the mailbox linked to Team account notifying all members.

ATO-initiated requests

For certain issues, we will send ATO-initiated requests through the SES instead of via email.

If we send you a request:

  • You'll receive a notification email in your Team account’s mailbox.
  • Log in to SES, locate the request under 'ATO-initiated', and respond before the due date.

If we don't receive a response, we'll follow up with your nominated contact person.

For more information on how lodge an enquiry via SES, see Accessing and using the Superannuation enquiry service.

Looking for the latest news for Super funds? – You can stay up to date by visiting our Super funds newsroom and subscribingExternal Link to our monthly Super funds newsletter and CRT alerts.

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