Using a software ID for STP reporting
If you report Single Touch Payroll (STP) through a sending service provider, you need to notify us of your sending service provider's software ID. Registered agents reporting STP on behalf of an employer also need to notify us of their software ID.
Most employers have now provided their software ID. These changes are being made as part of our ongoing work to continually improve and strengthen our authentication and authorisation processes.
The digital service provider you use for your payroll can advise you if you report through a sending service provider.
You can obtain your sending service provider's software ID from your payroll software provider or sending service provider. Once you have been given this software ID, you need to notify us.
Notifying us of your sending service provider
Before you begin
Before you begin, you will need:
- your sending service provider's ABN or their name, and
- your sending service provider's software ID.
Your payroll software provider or sending service provider can provide you with these details.
When you're ready to notify us
To notify us of your sending service provider's software ID, an authorised personExternal Link for your business will need to:
- Log in to Access ManagerExternal Link.
- Select My hosted software services.
- Select Notify the ATO of your hosted service.
- Search for the sending service provider in the list, or type in their ABN or name.
- Select the ABN link of your sending service provider.
- Enter your sending service provider's software ID and select Next.
- Read the Notification statement then select Save.
A success message will appear on the next screen to confirm your notification.
The software ID must match the details provided by your digital service provider.
You only need to notify us of your sending service provider once.
Registered agents
If you are a registered agent providing a payroll service, you need to notify us of your sending service provider software IDs. It is the entity submitting the STP pay event that needs to notify us of the software ID in Access Manager.
Insolvency practitioners
If you are an insolvency practitioner who lodges STP using your own payroll or insolvency practice software, you need to notify us of your sending service provider's software ID via Access Manager or by phoning 1300 852 232.
If you lodge STP using an incapacitated entity's existing software, and you're unable to notify us of the entity's sending service provider's software ID using Access Manager, phone 1300 852 232 between 8:00 am to 6:00 pm Monday to Friday for assistance.
For more information see STP for insolvency practitioners.