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  • Individuals

    [202105] 'Contact us' user experience

    Registered

    March 2021

    Expected completion of consultation

    May 2021

    Consultation status

    Consultation is underway.

    Consultation purpose

    To gain feedback on the user experience in contacting an organisation for support.

    Description

    The ATO is reviewing the information available for taxpayers on ato.gov.au to contact the ATO, to improve the taxpayer’s experience that guides clients to relevant self-service pathways to meet their support needs. 

    Who we are consulting

    Community

    Consultation lead

    Drew Geary, ATO Corporate
    drew.geary@ato.gov.au
    Phone (02) 6216 1039

    [202103] Identity theft and fraud experience

    Registered

    February 2021

    Expected completion of consultation

    May 2021

    Consultation status

    Targeted consultation is underway.

    Consultation purpose

    To understand the experience of those who are victims of identity theft and fraud.

    Description

    Identity crime is a critical threat to the Australian community. This crime type generates significant profits for offenders and causes considerable financial losses to the Australian Government, private industry and individuals.

     

    Identity crime is increasing exponentially.

     

    The ATO is working to understand the experience of stakeholders impacted by identity theft and fraud. 

    Who we are consulting

     

    Consultation lead

    Kirsten Corney, Enterprise Strategy and Design
    kirsten.corney@ato.gov.au
    Phone (07) 3149 5472

    [202041] YourSuper comparison tool

    Registered

    December 2020

    Expected completion of consultation

    July 2021

    Consultation status

    Consultation is on hold until legislation is passed.

    Consultation purpose

    To gain insight into the user experience and co-design the YourSuper comparison tool.

    Description

    The online YourSuper comparison tool is part of the Your Future, Your Super package of reformsExternal Link to make super work harder for individuals that was announced by the government in the 2020–21 Budget in October.

     

    The tool will make it easier to compare the fees and performance of super funds in the market, creating more competition and making super funds work harder to manage money.

    Who we are consulting

    • Individuals with superannuation accounts
    • Superannuation industry representatives 
     

    Consultation lead

    Tracie Crowden, Superannuation and Employer Obligations
    tracie.crowden@ato.gov.au
    Phone (03) 6221 0207

    [201937] Director identification number and company registrations

    Registered

    November 2019

    Expected completion of consultation

    June 2021

    Consultation status

    Co-design activities, to understand the user experience, with impacted directors, company office holders (e.g. secretaries) and intermediaries are progressing through 2021. Private beta testing of the director numbers regime with the community, is expected to start in May 2021.

    Consultation purpose

    To co-design and test the proposed solutions with users through a series of phases for the:

    • director identification number (director ID) regime
    • company registrations and maintenance
    • search functions
     

    Description

    The modernisation of business registers, including the director ID measure, is part of the package of reforms to address illegal phoenixingExternal Link that was announced by government in September 2017 and received royal assent on 22 June 2020.

    Who we are consulting

    • Community
    • Professional associations
    • Industry representatives
    • Other ATO groups/forums
    • Directors and intending directors
    • Company officeholders
    • Company administrators and intermediaries
    • Tax practitioners
    • Businesses
     

    Consultation lead

    Douglas Wickham, Experience Designer, Commonwealth Business Registry Service
    douglas.wickham@ato.gov.au
    Phone (07) 3119 9606

    [201935] Reimbursement agreements – scope and ordinary family and commercial dealing exceptions

    Registered

    November 2019

    Expected completion of consultation

    May 2021

    Consultation status

    Consultation, which was placed on hold in response to the COVID-19 pandemic, recommenced in February 2021.

    Consultation purpose

    To obtain feedback on the proposed draft Taxation Ruling on section 100A of the Income Tax Assessment Act 1936 Reimbursement agreements – scope and ordinary family and commercial dealing exceptions, prior to publication for public consultation.

    Description

    The draft Taxation Ruling will set out the Commissioner’s preliminary views on the exclusions from a ‘reimbursement agreement’ for:

    • agreements not entered into with a purpose of eliminating or reducing someone’s income tax
    • agreements entered into in the course of ordinary family or commercial dealings.

    See Advice under development – [3942] Section 100A reimbursement agreements.

    Who we are consulting

     

    Consultation lead

    Justin Dearness, Assistant Commissioner, Tax Counsel Network
    justin.dearness@ato.gov.au
    Phone (07) 3213 5745

      Last modified: 10 May 2021QC 54486