Dispute or object to an ATO decision

If you disagree with a decision we have made about your tax affairs, you have the right to have the decision reviewed. Usually, the fastest way to sort out misunderstandings and disagreements is for you to contact us.

The ATO's In-House Facilitation Service, one of our dispute resolution services, is a quicker and easier way for individuals or small businesses to resolve tax disputes. Here's how it works:


Duration 1min. A transcript of ATO In-House Facilitation Service is also available.


Transcript -ATO In-house facilitation

Individuals or small businesses with a tax dispute can now use the ATO’s free, low stress, in house facilitation service as a quicker and easier way to resolve disputes.

Here’s how it works: You can ask for facilitation or the ATO can offer it to you. From there, an independent and impartial ATO facilitator sits down with you, or your representative, and the ATO officer to identify issues, develop options, consider alternatives and attempt to reach a solution.

And don’t worry, there’s no bias in the process. Every facilitator is fully qualified and professionally trained and is a guide through the process who keeps communication open.

They don’t establish facts, take sides, give advice or decide who is right or wrong.

It’s simply a service to help both parties find some middle ground.

So, ask about our free in-house facilitation service. E-mail facilitation@ato.gov.au or visit www.ato.gov.au/disputeresolution to find out more.

Last modified: 27 Jan 2016QC 44422