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  • ATO and myGov communications

    Find out how we use myGov to communicate with you, including through your myGov Inbox.

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    About myGov communications

    If you have a myGov account linked to us, we'll send you messages and reminders through your myGov Inbox or ATO online services.

    You may receive general communications, like promotional information, through SMS or email.

    Due to legal and privacy requirements, personal information like your tax file number (TFN) can't be emailed to you.

    To receive your ATO mail through the post, phone us on 13 28 61.

    myGov sign in homepage

    When signed in, you may receive notifications for 'Payments and Claims' from other government agencies. We won't communicate with you through this feature.

    Communication preferences

    You can set or change your communication preferences.

    If you use a tax or BAS agent, you and your agent can view most correspondence sent to you or your agent on your behalf.

    If you don’t have a myGov account linked to us, you'll receive your ATO mail through the post or it will be sent to your tax or BAS agent.

    Using your myGov Inbox

    Information about ATO messages to your myGov Inbox:

    New message notifications

    You'll get an email or SMS notification from myGov when there's a new message from us in your myGov Inbox. The default setting for new message notifications is email.

    You need to sign in to your myGov account to view the message. We'll never email or SMS you a link to sign in to an online service.

    Change your myGov Inbox notifications

    To change where your message notifications are sent:

    1. Sign in to your myGov account.
    2. Select My account.
    3. Select Account Settings.
    4. Select Contact details.
    5. Edit your myGov notifications.

    Messages in your myGov Inbox

    Messages from us may include:

    • notices such as notices of assessment
    • statements of account
    • confirmation and reminder notices
    • activity statements or instalment notices.

    Messages in your myGov Inbox may contain links to our online services.

    You can save or print the messages and included PDF documents for your records.

    You can't reply to messages we send through your myGov Inbox.

    If you unlink the ATO from your myGov account

    If you unlink us from your myGov account, you won't be able to access our messages in your myGov Inbox. We recommend saving or printing these records before you unlink.

    To receive messages to your myGov inbox, relink the ATO to your myGov account.

    Support

    You can find support for:

    myGov Inbox

    For help with your myGov Inbox:

    Messages from the ATO

    For questions about an ATO message you've received, contact us.

    If you prefer to speak to us in a language other than English, phone us using the Translating and Interpreting Service on 13 14 50.

    If you have difficulty hearing or speaking to people over the phone, contact us through the National Relay Service (NRS)External Link.

    Accessibility

    If you're vision impaired or use adaptive technology, you may not be able to access PDF documents sent through myGov. For assistance, contact us.

    Last modified: 03 Sep 2022QC 46113