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  • System maintenance

    System Shutdown 24 December 2019 to 2 January 2020

    From noon AEDT 24 December 2019, ATO systems will progressively become unavailable in preparation for a major system upgrade. Refer to the table below for a detailed explanation of systems that are affected.

    Systems shutdown; start and finish times

    Start time

    End time

    Maintenance type

    Tuesday 24 December 2019 noon AEDT

    Thursday 2 January 2020 6.00am AEDT

    All Standard Business Reporting (SBR) including the Practitioner Lodgment Service will be offline until 2 January 2020. Single Touch Payroll (STP) will continue to receive lodgments for later processing. Business responses will only send once processing has been completed.

    SuperTICK single request processor (SRP) messages will be accepted and processed. Bulk and batch request processor (BBRP) messages should not be used.

    Tuesday 24 December 2019 6.15pm AEDT

    Thursday 2 January 2020 6.00am AEDT

    ATO Online Services, including Online Services for Agent will be unavailable. Refer to ATO online systems for more information

    Weekly system maintenance

    ATO online systems may be impacted in part or in full for scheduled weekly maintenance at the following times.

    Weekly systems release; start and finish times

    Start time

    End time

    Tuesday 11.30pm AEDT

    Wednesday 7.00am AEDT

    Thursday 11.30pm AEDT

    Friday 7.00am AEDT

    Saturday 11.30pm AEDT

    Sunday 7.00am AEDT

    Systems maintenance

    ATO online systems may be impacted in part or in full at the following times.

    Systems maintenance; start and finish times

    Start time

    End time

    Maintenance type

    Saturday 1 February 2020 10.00pm AEDT

    Sunday 2 February 2020 10.00am AEDT

    Monthly maintenance

    Saturday 8 February 2020 9.00pm AEDT

    Sunday 9 February 2020 9.00am AEDT

    Major system release

    Saturday 7 March 2020 10.00pm AEDT

    Sunday 8 March 2020 10.00am AEDT

    Monthly maintenance

    Friday 13 March 2020 11.30pm AEDT

    Monday 16 March 2020 7.00am AEDT

    Quarterly system release

    Saturday 4 April 2020 10.00pm AEDT

    Sunday 5 April 2020 10.00am AEST

    Monthly maintenance

    Thursday 9 April 2020 11.00pm AEST

    Tuesday 14 April 2020 7.00am AEST

    Major system release

    Saturday 2 May 2020 10.00pm AEST

    Sunday 3 May 2020 10.00am AEST

    Monthly maintenance

    Saturday 6 June 2020 10.00pm AEST

    Sunday 7 June 2020 10.00am AEST

    Monthly maintenance

    Friday 19 June 2020 11.30pm AEST

    Monday 22 June 2020 7.00am AEST

    Quarterly system release

    Saturday 1 August 2020 10.00pm AEST

    Sunday 2 August 2020 10.00am AEST

    Monthly maintenance

    Saturday 5 September 2020 10.00pm AEST

    Sunday 6 September 2020 10.00am AEST

    Monthly maintenance

    Friday 11 September 2020 11.30pm AEST

    Monday 14 September 2020 7.00am AEST

    Quarterly system release

    Saturday 3 October 2020 9.00pm AEST

    Sunday 4 October 2020 10.00am AEDT

    Monthly maintenance

    Saturday 7 November 2020 10.00pm AEDT

    Sunday 8 November 2020 10.00am AEDT

    Monthly maintenance

    Saturday 12 December 2020 10.00pm AEDT

    Sunday 13 December 2020 10.00am AEDT

    Monthly maintenance

    ATO online systems

    List of ATO online systems:

    • ato.gov.au
    • ATO app (some features)
    • ATO Online services for Agents
    • ATO Online services for Individuals and Sole Traders
    • ATO Online services for non-residents
    • ATO Online services simulator
    • AUSid
    • Australian Business Register
    • Business Portal
    • Bulk Data Exchange
    • Data Transfer Facility
    • Departing Australia Superannuation Payment
    • EmployerTick
    • Progress of Return
    • Practitioner lodgment service
    • Single Touch Payroll
    • Small Business Superannuation Clearing House
    • Standard Business Reporting
    • Statement of tax record
    • SuperTick

    See also:

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    Troubleshooting, Technical help and Performance Dashboards

    Troubleshooting – if you are experiencing a system issue or error message.

    Technical HelpdeskExternal Link – assistance with technical log-on, connection, firewall and Virtual Private Network (VPN) issues.

    Agent Online Services DashboardExternal Link – availability and performance of Online services for agents.

    Practitioner lodgment service dashboardExternal Link – availability and performance of the practitioner lodgment service.

    Superannuation DashboardExternal Link – availability and performance of superannuation enabling service.

    Staying informed

    Subscribe to email updates to be alerted when this page is updated.

    Subscribe to Tax professionals alerts to receive email or SMS notification for unplanned Online services for agents or PLS maintenance windows and functionality issues.

    Follow us on FacebookExternal Link or TwitterExternal Link – for updates and reminders of major system maintenance.

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    Last modified: 11 Dec 2019QC 40990