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  • myGovID and RAM for tax professionals

    To access Online services for agents, Access Manager, the Australian Business Register (ABR) and other government online services, you'll need to use:

    • myGovID – an app that lets you prove who you are when logging into government online services (It's different to a myGov account, which lets you, as an individual, link to government online services from the one place.)
    • Relationship Authorisation Manager (RAM) – an authorisation service that allows you to act on behalf of a practice online when linked with your myGovID. You'll use your myGovID to log in to RAM.

    Find out about:

    Using myGovID and RAM

    myGovID is a digital identity that is unique to you. Anyone acting on behalf of a practice needs their own myGovID, and they will need to be authorised using RAM.

    Some important information about your myGovID:

    • the myGovID app is accessed via your smart device
    • it's your personal digital identity and you will take it with you if you change jobs, therefore you should set up your myGovID using a personal email address – it should not be a shared or work email address
    • it uses the security features in your device, such as fingerprint or face, to protect your personal information – no one else, including your employer can see it, nor can they take, use or cancel your myGovID
    • you can set up myGovID on more than one device or if your device is lost or stolen you can set up your myGovID on a replacement device.

    To access Online services for agents you must be authorised in RAM by the principal authority or authorisation administrator of your practice. They can add, view, modify or remove authorisations for the practice at any time.

    Once your myGovID is linked in RAM, you can use it to log in to our online services.

    You'll be directed to enter the email address you used to set up your myGovID. A four-digit code will appear in your browser and you'll need to enter the code in your myGovID app.

    Tip: select Remember me when you enter your email address on the myGovID login page. This means when using the same browser, you won't need to enter your email address each time you log in; you'll only need to accept the code in the myGovID app.

    See also:

    Responsible use of myGovID, RAM and online services

    Using myGovID and RAM makes it easy for authorised persons of a practice to access relevant government online services anywhere and at any time. This ease of access doesn't change your obligation to interact professionally when using our online services.

    You're responsible for your myGovID being used to log in to Online services for agents. You should never let anyone else use your myGovID, provide your log in code or enter your log in code for anyone. Each employee of a practice must add their myGovID to a unique device; it cannot be shared between staff.

    You should only access records and transact where authorised to do so. Your principal authority and authorisation administrator can trace your access via your myGovID. Consult your practice policies for guidance on accessing and using government online services.

    Your ongoing access to our systems is dependent on appropriate use of myGovID.

    See also:

    Webcasts

    The following tax professional conversation webcasts discuss myGovID and RAM:

    Troubleshooting

    If you're experiencing issues support is available:

    If you continue to experience issues then you can phone us for assistance.

    Last modified: 18 Aug 2020QC 60632