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  • When you can't sign in to your myGov account

    Find out how to get access to your myGov account if you're unable to sign in.

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    When you can't sign in

    If you can't sign in to your myGov account, you can recover your account using the myGovID app. You will need to create a new myGov account and link to the ATO again if you can't set up the myGovID app.

    If you have forgotten your password, you can reset it by selecting the Forgot passwordExternal Link link when signing in to myGov.

    Why you can't sign in

    You may not be able to sign in to your myGov account because you:

    • changed your mobile phone number
    • went overseas and no longer have access to your Australian mobile number
    • deleted the myGov Code Generator app
    • can't answer your secret question.

    Recover your account using myGovID

    To recover your myGov account you can use the myGovID app.

    You’ll need to set up the myGovID appExternal Link to a Strong identity strength.

    Your name, date of birth and email addressExternal Link for your myGov account needs to be the same as your myGovID.

    To recover your account:

    • go to my.gov.auExternal Link
    • enter your username and password
    • select the link I didn’t get my code or I can't answer my question
    • select Continue with Digital Identity
    • sign in with myGovIDExternal Link
    • update your mobile phone number in Account settings.

    If you need to create a new myGov account

    If you can't recover your account using myGovID, you will need to create a new myGov account and relink to the ATO.

    When you create a new myGov accountExternal Link and link to the ATO again, your ATO record will be the same.

    You can use a different email address when creating your new account.

    Alternatively, you can use the same email address, but you need to ask the myGov helpdesk to release your email address. To ask phone the myGov helpdesk:

    • if you're in Australia, phone 13 23 07 and select option 1
    • if you're calling from outside Australia, phone +61 1300 169 468.

    Avoid losing access again

    We recommend you use either the myGovID appExternal Link or myGov Code Generator appExternal Link if you:

    • don't have an Australian mobile number
    • are going overseas and won't have access to your Australian mobile number
    • have limited mobile reception.

    To help you maintain access to your myGov account, you can also enable a back-up sign in option in your myGov Account settings.

    Last modified: 26 May 2022QC 63819