• System maintenance

    This page provides details of system outages and how to keep informed.

    Troubleshooting – for troubleshooting advice if you are experiencing a system issue or error message.

    Technical HelpdeskExternal Link – for assistance with technical log-on, connection, firewall and virtual private network (VPN) issues.

    Tax Agent Portal DashboardExternal Link – updates on the availability and performance of the Tax Agent Portal.

    BAS Agent Portal DashboardExternal Link – updates on the availability and performance of the BAS Agent Portal.

    Superannuation DashboardExternal Link – updates on the availability and performance superannuation enabling services.

    System outages during Tax Time 2016

    As we enhance our online systems to provide you with better online services there may be times when some of our systems will be unavailable overnight at short notice.

    This tax time these outages may occur between midnight and 7.00am for maintenance, system fixes and upgrades.

    System Maintenance and Availability

    System

    Start Time

    End Time

    Impact

    ABR

     

    Access Manager

     

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Ato.gov.au

     

    Data Transfer Facility (DTF)

     

    E-commerce (BBRP, CORE)

     

    Employertick

     

    Portals

     

    Practitioner Lodgment Service (PLS)   

     

    Supertick

     

    Superseeker

    Saturday 3 December 2016 9:00pm EDT

    Sunday 4 December 2016 11.30am EDT

    Unavailable

    Annual Shutdown

    Most systems, including:

     

    Access Manager

     

    ABR

     

    AUSkey

     

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    DASP

     

    Data Transfer Facility (DTF)

     

    Electronic Commerce Interface (ECI)

     

    Employer Tick

     

    Portals

     

    Practitioner Lodgment Service (PLS) 

     

    Standard Business Reporting 

     

    Supertick

     

    Superseeker

     

    E-Commerce

     

    Friday 23 December 2016 9.00pm EDT

    Tuesday 3 January 2017 7.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 7 January 2017 9.00pm EDT

    Sunday 8 January 2017 9.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 4 February 2017 9.00pm EDT

    Sunday 5 February 2017 9.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 4 March 2017 9.00pm EDT

    Sunday 5 March 2017 9.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 1 April 2017 8.00pm EDT

    Sunday 2 April 2017 8.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 6 May 2017 8.00pm EST

    Sunday 7 May 2017 8.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 10 June 2017 8.00pm EST

    Sunday 11 June 2017 8.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 5 August 2017 10.00pm EST

    Sunday 6 August 2017 7.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 2 September 2017 10.00pm EST

    Sunday 3 September 2017 7.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 30 September 2017 10.00pm EST

    Sunday 1 October 2017 7.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 4 November 2017 9.00pm EDT

    Sunday 5 November 2017 9.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 2 December 2017 8.00pm EDT

    Sunday 3 December 2017 8.00am EDT

    Unavailable

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    Australian Business Register (ABR)

    Scheduled site maintenanceExternal Link

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    Standard Business Reporting (SBR)

    System status and availabilityExternal Link

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    Weekly System Maintenance

    Portals

    The portals may have limited services at the following times due to overnight system maintenance.

    Scheduled start time

    Scheduled end time

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

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    Practitioner Lodgment Service

    The Practitioner Lodgment Service may have limited services at the following times due to system maintenance.

    Scheduled start time

    Scheduled end time

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    Services impacted:

    SBR1 – STIC and Activity Statement Services will be unavailable. All other services are available.

    SBR2 – STIC, Activity Statement, IITR (individual income tax return) and Client Update services will be unavailable (both for Single Requests and Batch Requests).

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    Online services for individuals

    Our Online services for individuals will generally be unavailable at the following times due to system maintenance.

    Scheduled start time

    Scheduled end time

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    See System Maintenance and Outages for additional details of availability

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    Keep informed

    We encourage you to check this page regularly and keep informed. Make sure you are always alerted when this page is updated by subscribing to Online services in our free email updates.

    Tax professionals can also subscribe Tax professionals alerts to receive email or SMS notification when there are unplanned portal outages or functionality issues.

    Last modified: 30 Nov 2016QC 40990