• System maintenance

    Troubleshooting, Technical help, Performance Dashboards and Staying Informed

    Tax Time 2017

    This tax time there may be times when some of our systems will require maintenance, system fixes or upgrades at short notice. Where we need to undertake this work it will occur overnight in a maintenance window commencing 11.30pm and finishing 7.00am EST the next day, Monday through Saturday.

    Systems Unavailable

    Start Time

    End Time

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

     

    Standard Business Reporting 

     

    DASP

     

    EmployerTICK

      

    SuperTICK

    Friday 22 September 2017 10.00pm EST

    Monday 25 September 2017 7.00am EST

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 30 September 2017 10.00pm EST

    Sunday 1 October 2017 7.00am EDT

    Practitioner Lodgment Service (PLS)  

     

    Standard Business Reporting 

     

    EmployerTICK

      

    SuperTICK

    Saturday 7 October 2017 9.00pm EDT

    Sunday 8 October 2017 9.00am EDT

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 4 November 2017 9.00pm EDT

    Sunday 5 November 2017 9.00am EDT

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 2 December 2017 9.00pm EDT

    Sunday 3 December 2017 9.00am EDT

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

     

    Standard Business Reporting 

     

    DASP

     

    EmployerTICK

      

    SuperTICK

    Saturday 9 December 2017 3.00am EDT

    Monday 11 December 2017 7.00am EDT

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    Australian Business Register scheduled site maintenanceExternal Link

    Standard Business Reporting status and availabilityExternal Link

    Regular System Maintenance

    Between the hours of 11pm Saturday and 7am Sunday (EST/EDT) the Tax and BAS Agent Portals functions may be unavailable either in full or part while we conduct regular weekly maintenance.

    Systems impacted, scheduled start and end times

    Systems Impacted

    Scheduled start time

    Scheduled end time

    Portals, Practitioner Lodgment Service and ATO Online services for individuals

    Tuesday night

    Thursday night

    Saturday night

    Wednesday morning

    Friday morning

    Sunday morning

    Services impacted:

    • SBR1 – STIC and Activity Statement Services will be unavailable. All other services are available.
    • SBR2 – STIC, Activity Statement, IITR (individual income tax return) and Client Update services will be unavailable for Single Requests and Batch Requests.

    Troubleshooting, Technical help, Performance Dashboards

    Troubleshooting - if you are experiencing a system issue or error message

    Technical HelpdeskExternal Link - assistance with technical log-on, connection, firewall and Virtual Private Network (VPN) issues.

    Tax Agent Portal DashboardExternal Link and BAS Agent Portal DashboardExternal Link - availability and performance of Tax Agent and BAS Agent Portal

    Superannuation DashboardExternal Link - availability and performance of superannuation enabling service.

    Staying Informed

    Subscribe to email updates to be alerted when this page is updated

    Subscribe to Tax professionals alerts to receive email or SMS notification for unplanned portal, ELS or PLS maintenance windows and functionality issues.

    Follow us on FacebookExternal Link or TwitterExternal Link – for updates and reminders of major system maintenance.

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    Last modified: 20 Sep 2017QC 40990