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  • Notifications, timing and outcomes

    We will send you written notification of the outcome of your application.

    If you believe we are too slow in notifying you, you can have your application treated as if it had been refused. The deemed refusal will trigger formal review rights.

    To have your application treated as if it had been refused, you must give us written notice that you want it treated in that way.

    The earliest you can notify us that you want your application to be treated as if it had been refused is the later of the following:

    • 60 days after you made the application
    • 28 days after the last day on which you gave us information or documentation that we requested.

    Refusal of application

    If your application is refused, you can have the decision reviewed by us.

    You will need to put your full reasons for seeking a review in writing.

    If endorsement is refused after the review, you will be advised of further appeal rights.

      Last modified: 23 Jul 2020QC 25252