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  • Adjusting unclaimed super

    If you find a mistake on a previous unclaimed superannuation money (USM) statement, you can correct it by requesting an adjustment.

    For example, you can request an adjustment if you:

    • incorrectly reported an amount
    • forgot to include a member
    • incorrectly reported a member.

    On this page:

    How to lodge USM adjustments

    We are changing the process to lodge a USM adjustment from 30 November 2017.

    • Between 30 November and 11 December 2017, we ask that you suspend lodging USM adjustments. This will allow us to process all adjustments before the new system takes effect.
    • We will start accepting USM adjustments again using the new process from 11 December 2017.

    Note: Our systems will be offline for deployment during the weekend of 9–10 December 2017.

    The following process applies from 11 December 2017 onwards for USM adjustments:

    • Increase adjustments
      If your adjustment involves an increased USM amount, report this to us by sending a new USM lodgment for the additional amount via ECI or SuperStream.
    • Decrease, transfer or cancel adjustments
      Use the USM adjustment template if you need to decrease, transfer or cancel a previously reported entitlement. You can then send a new USM lodgment to report the correct entitlement via ECI or SuperStream.

    You will be able to lodge your completed USM adjustment template through the Business Portal.

    Next steps:

    When to lodge USM adjustments

    You have 30 days from when you find a mistake on your USM statement to lodge an adjustment.

    You can request a deferral if you can't meet this deadline. Interest and penalties may apply. To help minimise these you should lodge as soon as possible.

    Requesting a deferral for your USM adjustment

    To make a written request to defer your USM adjustment, email the request to making sure that you:

    • clearly state the reasons for the delay
    • tell us the date you will lodge your deferred USM adjustment.

    See also:

    USM adjustment template

    Lodge your completed USM adjustment template through the Business Portal. Please refer to the information below for step-by-step instructions.

    Using the Business Portal to lodge USM templates

    As we don't yet have a USM subject line in the Business Portal, you should use the Fund Validation Service subject line through the superannuation topic as an interim solution.

    1. Log on to the Business Portal and select Mail and New message.
    2. Select the Superannuation topic.
    3. Select the Fund Validation Service subject line and Next.
    4. Select Add under attachments to attach your USM template, check and then send.

    We will update the portal in 2018 to introduce an Unclaimed Monies subject line and we'll let you know when this happens.

    Why USM can't be automatically refunded

    Lodging and paying your USM to us is a tax obligation under section 17(1) of the Superannuation (Unclaimed Money and Lost Members) Act 1997 (SUMLMA).

    Under section 17(1) of SUMLMA, the obligation to pay USM to the ATO is a tax-related liability. This means that any payment received in respect of a current or anticipated debt must be allocated in accordance with our legislation and cannot be automatically refunded.

    While we are allowing you to use the same taxonomy as business-to-business reporting to report your USM, your obligation remains legislated under the SUMLMA.

    The obligations to report and pay USM are two separate obligations and if a message is rejected the obligation to pay still stands.

    How we link the USM and the USM Outcome Response (USMOR)

    Where a refund request is granted, we will process the refund and provide you with the USM conversation ID and the refund amount so it can be linked to the original USM.

    USM non-lodgment advice template

    We have introduced a USM non-lodgment advice (NLA) template that can be used to lodge a nil statement. You can report NLAs either through the existing ECI process or by completing the NLA template and lodging it through the business portal.

    Next steps:

    Last modified: 08 Dec 2017QC 53866