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  • Support and helpful information for your practice

    Support is available to help you and your practice manage events that may affect managing your clients' tax obligations.

    On this page

    Support options

    If you, your practice or your clients are feeling overwhelmed, we have a range of support options available. We can support you to manage your clients' and your own tax obligations during difficult times when you may need more help.

    Tax practitioner assistance

    For registered tax professionals who have not been able to resolve an issue through existing channels, such as via our website or on the phone, our tax practitioner assistance is available to help resolve certain matters.


    We have a range of support options available to help with your clients' lodgment obligations. These can apply if you are experiencing difficulties meeting your lodgment program for reasons beyond your control.

    Natural disasters support

    If you or your clients are affected by a major incident or natural disaster event that causes disruption to life or business, we'll work with you to help sort out you or your clients' tax affairs.


    If your client can't pay by the due date, we can offer support measures and help with paying to help you stay on track.

    Data and cyber security

    If you or your practice have been impacted or you think you may have been impacted by a data breach or cyber security incident, the following provide what support is available and what steps you can take:

    Tax or BAS agent passes away

    What needs to happen when there is a death of either a tax or BAS agent.

    When a registered tax or BAS agent dies, their registration with the Tax Practitioner Board (TPB) must be terminated.

    For further information and details see Death of tax practitionerExternal Link.

    Tax crime

    To report any known or suspected illegal behaviour you can either:

    • complete the tip-off form (the form is also available in the contact us section of the ATO app)
    • phone us on the ATO Tip-off hotline on 1800 060 062.

    Digital services

    System information

    Planned maintenance

    You can stay updated about upcoming maintenance by adding a bookmark or favourite to our system maintenance page.

    We will also keep you informed via our weekly Tax professionals newsletter.

    System issues

    Our systems advice and alerts page provides information and links to:

    • our operational dashboards – near real-time information on the current availability and performance of our systems
    • technical support – known issues and troubleshooting when accessing and using our digital services.

    Online services for agents

    We have a range of videos in our Digital education resources that are designed to help you optimise your use of Online services for agents, saving you time and allowing you to better support your clients.

    Legal database

    We offer a range of ATO advice and guidance products to help you understand how the law applies to you. This includes public and private advice and guidance.

    Last modified: 18 Jan 2023QC 59162