Overview
We're doing exciting work for the community and we're happy to have your talent, experience and skills on board. We look forward to fostering your potential and giving you professional and personal opportunities to thrive.
To help get you started, we've put together some information about what to expect from Australian Public Service (APS) employment, the ATO, our structure, culture and conditions.
If you have any questions, you can contact our People Helpline by emailing them at peoplehelpline@ato.gov.au.
About us
The ATO is the Australian Government’s principal revenue collection agency. It administers Australia’s federal taxation system, superannuation legislation and the Australian Business Register. The work of the ATO supports the delivery of government benefits to the community.
There are 5 key groups in the ATO's organisational structure (PDF, 126KB)This link will download a file:
- Enterprise strategy and corporate operations
- Enterprise solution and technology
- Law design and practice
- Service delivery
- Client engagement.
You'll learn about each of these groups when you start with us. Your role sits in our Client Engagement Group (CEG). Within this group there are several specific business lines that play an important role in administering the tax and super systems.
The business lines within CEG focus on contact and consultation with members of the community. We aim to make it easy for taxpayers (and their representatives) to meet their obligations and encourage them to work with us when they experience difficulties.
We engage early with taxpayers through rulings, education products and responses to written and personal enquiries. We tailor engagement activities (such as reviews and audits) according to behaviour and risk level, while we ensure that reasonable steps are taken to recover debts.
CEG are involved in several key programs. Over the coming weeks, we'll share some of these with you through the LinkedIn group. Information on higher profile programs is provided in additional information below.
Your role in the public service
If you're a new APS employee, things are a little different to working in private enterprise. To help you prepare for your career in the public service, check out the Australian Public Service commission’s websiteExternal Link.
APS Values
Employees of the APS occupy a position of trust. We are entrusted by the government and the community to undertake important work on their behalf.
The conduct of public servants, both inside and outside the workplace, can have implications on the confidence the community has in the administration of an agency or the APS. The principles of good public administration are embodied in the APS Values.
As an APS employee working in the ATO, you are expected to always adhere to the APS Values. The values are referred to as 'ICARE' and stand for:
- Impartial
- Committed to service
- Accountable
- Respectful
- Ethical.
The APSC website has some useful information about the code of conductExternal Link that outlines the behaviour expectations of an APS employee.
Our culture
At the ATO, we celebrate and champion diversity to reflect the community we serve. We have a vibrant and client-focused culture that positions us to thrive in a rapidly changing world.
We are:
- client focused – we put our clients at the centre of everything we do
- united and connected – we work as one team to deliver the right outcomes for the community
- empowered and trusted – we are supported to take ownership, exercise judgment, and make reasonable decisions
- future oriented – we will be flexible and adapt to meet immediate and future challenges
- passionate – we are committed to serving the community. We bring professionalism, energy and determination to everything we do.
More information about our culture can be found on the why join us section of the career's website.
Enterprise agreement
Our enterprise agreement contains terms and conditions of employment – including wages, leave entitlements and other important information about our employment framework.
You can obtain a copy of our current Enterprise Agreement (EA) for full details.
What happens next?
We’re currently organising your onboarding process. There are a few things that we do to ensure your first day goes smoothly.
Your manager will be in touch to tell you about your position.
Once again, congratulations on your new position!
Additional information
We've put together a list of additional resources about working in the ATO for you to check out.
Our organisational priorities:
A bit about some of our key activities: