As the government's principal revenue collection agency, and a key part of the Treasury portfolio, we must report our outcomes to parliament, and our performance and decisions are subject to review by independent official scrutineers.
Our Charter outlines our commitments to you, what we ask of you and options if you are not satisfied with our service.
We also inform the community about the commitments we make and our performance in achieving them.
We facilitate public access to information about how we operate in accordance with freedom of information principles and our strategies to foster willing compliance, which rely on transparency to engender trust and confidence.
To effectively administer the tax and superannuation systems, the ATO is required to collect, analyse and share information, in accordance with the law, on the financial affairs of taxpayers and other participants in the Australian economy. In this we adhere to the law, respect the right to privacy and aim to be fair and professional.
To support our commitment to diversity, we have a number of initiatives in place to build and support a diverse and inclusive workplace.
We regularly consult with taxpayers as well as business and professional associations, who provide valuable feedback on how we operate and ways we can improve.