Service commitments

Our service commitments assure ourselves and the community that our services are consistently a high standard.

How we report and meet our commitments
An overview of how we operate as the government's principal revenue collection agency.

Current year commitments to service
Set out the level of service you can expect when dealing with us under normal circumstances.

Current year performance
Information about how we are performing against our commitments to service.

Previous years' performance
Historical data on performance against our service commitments in our annual reports.

IT systems availability targets
Statistics on the availability performance of key Australian Taxation Office (ATO) IT services.

Commitment to child safety
Explains our commitment to child safety with our dealings in any activities where we have contact with children.