Getting help with R&DTI
We're here to provide help and advice about:
- whether your entity or research and development (R&D) expenditure is eligible for the incentive
- how to claim correctly
- the status of a lodged claim.
We're unable to help you with questions about the registration or eligibility of R&D activities. The Department of Industry, Science and Resources (DISR) manages these.
For registration, eligibility of R&D activities and findings:
- contactExternal Link DISR
- visit business.gov.auExternal Link for information on the support they offer.
Find help below for your situation.
Self-help options
Our Research and development tax incentive information will answer most of your questions.
If you're new to navigating our website, use our smarter searching guide to help you find what you're looking for.
Useful pages include:
- Helping you get R&D claims right – common errors and areas of concern to watch out for.
- Correcting R&D mistakes and disputing decisions – what to do if you've made a mistake or need to dispute a decision made by us or DISR.
- Subscribe to ATO updates – be notified of new tax information and changes on our website. You can choose to receive updates relevant to your situation by choosing the 'Business and organisations' category and the Business bulletins newsletter.
- R&D Tax Incentive Insider subscriptionExternal Link – get the latest updates on the R&DTI from DISR.
- Legal database – where we publish ATO advice and guidance products, including for R&DTI matters.
- Making a tip-off – how and where to make a tip-off about a claimant or tax professional.
Simple advice for your circumstances
For general R&DTI queries or an update on the status of your claim (after 30 days), contact us through either:
- our R&DTI contact options
- Secure mail in:
Complex advice for your circumstances
We can provide our view on how the laws apply to your situation. If your R&DTI query is complex and requires tailored advice, you can:
- Request an early engagement discussion with us to get advice on a complex transaction you're considering or have made. This discussion can also provide more certainty about your situation before you apply for a private ruling.
- Apply for a private ruling, where we'll provide our opinion on the way a tax law applies to your situation. This is binding advice specific to your situation and provides the highest degree of certainty for you.
R&DTI contact information
You can phone us on 13 28 66 between 8 am and 6 pm Monday to Friday for information on claiming the R&DTI, including:
- eligible entities
- eligible expenditure
- how to claim.
Giving feedback
We welcome your feedback on the R&DTI information and services we provide, and how we deliver them.
You can submit feedback using our Compliments and feedback forms.