System maintenance

Troubleshooting, Technical help, Performance Dashboards and Staying Informed

Tax Time 2017

This tax time there may be times when some of our systems will require maintenance, system fixes or upgrades at short notice. Where we need to undertake this work it will occur overnight in a maintenance window commencing 11.30pm and finishing 7.00am EST the next day, Monday through Saturday.

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Australian Business Register scheduled site maintenanceExternal Link

Standard Business Reporting status and availabilityExternal Link

Regular System Maintenance

Between the hours of 11pm Saturday and 7am Sunday (EST/EDT) the Tax and BAS Agent Portals functions may be unavailable either in full or part while we conduct regular weekly maintenance.

Services impacted:

• SBR1 – STIC and Activity Statement Services will be unavailable. All other services are available.
• SBR2 – STIC, Activity Statement, IITR (individual income tax return) and Client Update services will be unavailable for Single Requests and Batch Requests.

Troubleshooting, Technical help, Performance Dashboards

Troubleshooting - if you are experiencing a system issue or error message

Technical HelpdeskExternal Link - assistance with technical log-on, connection, firewall and Virtual Private Network (VPN) issues.

Tax Agent Portal DashboardExternal Link and BAS Agent Portal DashboardExternal Link - availability and performance of Tax Agent and BAS Agent Portal

Superannuation DashboardExternal Link - availability and performance of superannuation enabling service.

Staying Informed

Subscribe to email updates to be alerted when this page is updated

Subscribe to Tax professionals alerts to receive email or SMS notification for unplanned portal, ELS or PLS maintenance windows and functionality issues.

Follow us on FacebookExternal Link or TwitterExternal Link – for updates and reminders of major system maintenance.

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