• System maintenance

    This page provides details of system maintenance windows and how to keep informed.

    Troubleshooting – for troubleshooting advice if you are experiencing a system issue or error message.

    Technical HelpdeskExternal Link – for assistance with technical log-on, connection, firewall and virtual private network (VPN) issues.

    Tax Agent Portal DashboardExternal Link – updates on the availability and performance of the Tax Agent Portal.

    BAS Agent Portal DashboardExternal Link – updates on the availability and performance of the BAS Agent Portal.

    Superannuation DashboardExternal Link – updates on the availability and performance superannuation enabling services.

    Follow us on FacebookExternal Link or TwitterExternal Link – for updates and reminders of major system maintenance.

    System Maintenance and Availability

    Check this page for changes to the times listed and the systems affected closer to the maintenance window dates.

    System maintenance windows during Tax Time 2017

    This tax time there may be times when some of our systems will require maintenance, system fixes or upgrades at short notice. Where we need to undertake this work it will occur in a maintenance window between 11.30pm and 7.00am EST, Monday to Saturday.

    System

    Start Time

    End Time

    Impact

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

    Saturday 5 August 2017 10.00pm EST

    Sunday 6 August 2017 7.00am EST

    Unavailable

    Practitioner Lodgment Service (PLS)  

     

    Standard Business Reporting 

     

    EmployerTICK

     

    SuperTICK

    Saturday 5 August 2017 9.00pm EST

    Sunday 6 August 2017 9.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 2 September 2017 10.00pm EST

    Sunday 3 September 2017 7.00am EST

    Unavailable

    Standard Business Reporting 

     

    EmployerTICK

      

    SuperTICK

    Saturday 2 September 2017 9.00pm EST

    Sunday 3 September 2017 9.00am EST

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 30 September 2017 10.00pm EST

    Sunday 1 October 2017 7.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 4 November 2017 9.00pm EDT

    Sunday 5 November 2017 9.00am EDT

    Unavailable

    ATO Online Services for Individuals

     

    ATO App (some features)

     

    Portals

     

    Practitioner Lodgment Service (PLS)  

    Saturday 2 December 2017 9.00pm EDT

    Sunday 3 December 2017 9.00am EDT

    Unavailable

    Back to top

    Australian Business Register (ABR)

    Scheduled site maintenanceExternal Link

    Back to top

    Standard Business Reporting (SBR)

    System status and availabilityExternal Link

    Back to top

    Weekly System Maintenance

    Portals

    The portals may have limited services at the following times due to overnight system maintenance.

    Scheduled start time

    Scheduled end time

    Tuesday night

    Wednesday morning

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    Back to top

    Practitioner Lodgment Service

    The Practitioner Lodgment Service may have limited services at the following times due to system maintenance.

    Scheduled start time

    Scheduled end time

    Tuesday night

    Wednesday morning

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    Services impacted:

    • SBR1 – STIC and Activity Statement Services will be unavailable. All other services are available.
    • SBR2 – STIC, Activity Statement, IITR (individual income tax return) and Client Update services will be unavailable (both for Single Requests and Batch Requests).

    Back to top

    Online services for individuals

    Our Online services for individuals will generally be unavailable at the following times due to system maintenance.

    Scheduled start time

    Scheduled end time

    Tuesday night

    Wednesday morning

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    See System Maintenance and Availability for additional details of availability.

    Back to top

    Keep informed

    We encourage you to check this page regularly and keep informed. Make sure you are always alerted when this page is updated by subscribing to Online services in our free email updates.

    Tax professionals can also subscribe to Tax professionals alerts to receive email or SMS notification when there are unplanned portal, ELS or PLS maintenance windows and functionality issues.

    Last modified: 26 Jul 2017QC 40990