System maintenance

This page provides details of system maintenance windows and how to keep informed.

Troubleshooting – for troubleshooting advice if you are experiencing a system issue or error message.

Technical HelpdeskExternal Link – for assistance with technical log-on, connection, firewall and virtual private network (VPN) issues.

Tax Agent Portal DashboardExternal Link – updates on the availability and performance of the Tax Agent Portal.

BAS Agent Portal DashboardExternal Link – updates on the availability and performance of the BAS Agent Portal.

Superannuation DashboardExternal Link – updates on the availability and performance superannuation enabling services.

Follow us on FacebookExternal Link or TwitterExternal Link – for updates and reminders of major system maintenance.

System Maintenance and Availability

Check this page for changes to the times listed and the systems affected closer to the maintenance window dates.

System maintenance windows during Tax Time 2017

This tax time there may be times when some of our systems will require maintenance, system fixes or upgrades at short notice. Where we need to undertake this work it will occur in a maintenance window between 11.30pm and 7.00am EST, Monday to Saturday.

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Australian Business Register (ABR)

Scheduled site maintenanceExternal Link

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Standard Business Reporting (SBR)

System status and availabilityExternal Link

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Weekly System Maintenance

Portals

The portals may have limited services at the following times due to overnight system maintenance.

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Practitioner Lodgment Service

The Practitioner Lodgment Service may have limited services at the following times due to system maintenance.

Services impacted:

• SBR1 – STIC and Activity Statement Services will be unavailable. All other services are available.
• SBR2 – STIC, Activity Statement, IITR (individual income tax return) and Client Update services will be unavailable (both for Single Requests and Batch Requests).

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Online services for individuals

Our Online services for individuals will generally be unavailable at the following times due to system maintenance.

See System Maintenance and Availability for additional details of availability.

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Keep informed

We encourage you to check this page regularly and keep informed. Make sure you are always alerted when this page is updated by subscribing to Online services in our free email updates.

Tax professionals can also subscribe to Tax professionals alerts to receive email or SMS notification when there are unplanned portal, ELS or PLS maintenance windows and functionality issues.