Instructions to view your debt on hold

Instructions to view your debt on hold when it's not included in your account balance in ATO online services.

Published 1 August 2025

Using these instructions

If we've placed your debt on hold and it's not included in your account balance, you can follow these instructions to:

find out when your debt was placed on hold
check if you have a debt on hold that is not currently included in your account balance
see if your debt on hold has been taken off hold or if offsetting has occurred.

We have instructions for:

If you need further information about your debt on hold, contact us.

Follow these steps to view your debt on hold, see if a debt has been taken off hold, or if offsetting has occurred.

Visit ATO online services.
Select the Tax drop-down menu.
Select Accounts.
Select Summary.
Choose the account you want to view.
Select the Filter drop-down.
Update the from date to be '01/01/2000' to show everything on your account.
Select Order date by to sort from Oldest to Newest.
Select Filter to sort and view transactions.
Scroll through the account onscreen or download a CSV (Excel) file.

To view the original debt on hold, search ‘non-pursuit’.
To view when a debt has been included in your account balance or offset, search for
- 're-raise of non-pursuit'
- 'partial re-raise of non-pursuit'
- 'Existing debt on hold included in account balance'.

The balance of your debt on hold is the original debt on hold amount minus any re-raises or amounts that have been included in the account.

Follow these steps to view a client's debt on hold, see if their debt has been taken off hold, or if offsetting has occurred.

Visit Online services for agents.
Select View client list (or Favourite clients if you have added the client to your favourite list).
Select a client.
Select the Accounts and payments drop-down menu.
Select Accounts Summary.
Choose the account you want to view.
Select the Filter drop-down.
Update the from date to '01/01/2000' to show everything on the account.
Select Order date by to sort from Oldest to Newest.
Select Filter to sort and view transactions.
Scroll through the account onscreen or download a CSV (Excel) file.

To view the original debt on hold, search ‘non-pursuit’.
To view when a debt has been included in your account balance or offset, search for
- 're-raise of non-pursuit'
- 'partial re-raise of non-pursuit'
- 'Existing debt on hold included in account balance'.

The balance of your debt on hold is the original debt on hold amount minus any re-raises or amounts that have been included in the account.

Follow these steps to view your debt on hold, see if a debt has been taken off hold, or if offsetting has occurred.

Visit Businesses and organisations online services.
Select the Accounts and payments drop-down menu.
Select Account Summary.
Choose the account you want to view.
Select the Filter drop-down.
Update the from date to '01/01/2000' to show everything on your account.
Select Order date by to sort from Oldest to Newest.
Select Filter to sort and view transactions.
Scroll through the account onscreen or download a CSV (Excel) file.

To view the original debt on hold, search ‘non-pursuit’.
To view when a debt has been included in your account balance or offset, search for
- 're-raise of non-pursuit'
- 'partial re-raise of non-pursuit'
- 'Existing debt on hold included in account balance'.

The balance of your debt on hold is the original debt on hold amount minus any re-raises or amounts that have been included in the account.

QC105247