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  • Help with the DASP online application system

    The following topics will assist you when using the DASP online application systemExternal Link:

    Creating a shared secret

    When you first enter the DASP online application system, you will be asked to create a 'shared secret' by selecting a question and supplying your answer. Whenever you revisit the system, you'll need to answer the question correctly.

    This aims to prevent unauthorised persons from seeing your application. For added security, your question and answer will be stored in the system in an encrypted format.

    When creating your shared secret, there are 10 questions you can choose from. Select a question that only you will know the answer to. Your answer may:

    • be any text from 1 to 20 characters long
    • be one or more words
    • include numbers.

    If you enter any extra spaces before, between, or following your answer, these will be ignored by the system when the answer is saved.

    The most important thing is that you remember your answer, as you will need to enter it if you return to the system. You will be given three chances to type the correct answer when you want to re-enter the system.

    Forgotten the answer to your shared secret?

    You can contact us by phone or email if you've forgotten the answer to your shared secret question.

    If you email us, you should provide your:

    • full name – first name, middle name and surname
    • date of birth
    • email address and telephone number
    • passport country
    • passport number
    • tax file number (TFN) – this is optional; however, supplying it assists in locating your account and processing your request
    • last Australian address
    • super fund name (if known).

    Note: Email is an unsecure channel and may take up to 28 days for you to receive a response.

    Information you must provide with your application

    If you apply using the DASP online application system, you will need to provide your:

    • name, date of birth and other personal details
    • email address
    • passport country
    • passport number
    • TFN (optional)
    • super account details, including your super fund (provider)'s Australian business number (ABN) – you can use the system to search for the ABN based on the fund's name.

    If we have any records of your super, the system will automatically present an application for each super account found during the search. You must then supply as much additional information as possible, such as the super fund number, the fund's client identification and the date you joined the fund. Your superannuation statements should help you find this information.

    To find out about information requirements for applications made directly to your super fund by completing the paper form, refer to the Application for a departing Australia superannuation payment form (NAT 7204).

    If you don’t know your super fund's ABN, you can either:

    Your TFN (optional)

    You don't have to provide your Australian tax file number (TFN), however, if you enter your TFN in DASP Online, the system will search for your super accounts and display them for you to claim.

    If you don't provide your TFN, you need to provide the details of your super accounts to make your application.

    You can find your TFN on:

    • your income tax notice of assessment (NOA)
    • any correspondence we have sent you
    • copies of your payment summaries from your employer.

    If you have a registered tax agent, you can ask them for your TFN.

    If you still can't find your TFN, you can either:

    Incorrect visa information

    The Visa information screen will advise whether you have or have not held a WHM visa.

    Once you've submitted your application, your visa information will be forwarded to your super fund. Your fund will use this to determine the appropriate DASP tax rate.

    Where the information on the Visa information screen is incorrect (for example, the screen stated you held a WHM visa and you have never held a WHM visa), do not submit your online application.

    You will need to email GCN.admin@homeaffairs.gov.au so they can investigate your visa information and email you and your super fund a Certification of Immigration Status displaying the correct visa details.

    If the visa information is still incorrect on the certificate, you can contact Home AffairsExternal Link by reply email. You will also need to contact your super fund to let them know that you are contacting Home Affairs due to incorrect visa information.

    You can still submit your application through DASP Online after Home Affairs have corrected your visa information. However, make sure that your visa information on the Visa information screen is correct before you submit your application.

    Alternatively, you can send a completed paper Application for a departing Australia superannuation payment form (NAT 7204) directly to your super fund.

    Note: If the visa information shown in DASP Online or on the Certification of Immigration Status from Home Affairs is incorrect and you still submit your application, you may be taxed at the wrong DASP tax rate as your super fund will use the visa information provided to calculate tax.

    If an intermediary applies for DASP on your behalf through DASP Online, they will also be shown whether or not you have held a WHM visa. Make sure they have your correct visa information and only submit an application for you when the details are correct. If the visa information is incorrect, you may be charged the wrong DASP tax rate.

    Your intermediaries cannot make enquiries regarding visa information with Home Affairs on your behalf, unless you authorise them to do so with Home Affairs.

    See also:

    If DASP Online doesn’t find your super

    If you know you have super, but the DASP online application system doesn't locate it, you can select Add application on the Add an application page. Start an application using the Australian business number (ABN) belonging to the fund that holds your super.

    If you’re not sure of your super fund's ABN, you can check it on the fund's statement or the Super Fund LookupExternal Link.

    Re-entering the online system

    To re-enter the DASP online application system, you need to provide your personal details and answer the shared secret question you created.

    To view your existing applications, you must enter exactly the same personal details (TFN, name, passport details and date of birth) you used when accessing the system for the first time. If you supplied your TFN the first time, you should supply it when re-entering the system. If you didn't supply your TFN the first time, you should not supply it next time.

    If you don't provide exactly the same details, you will still be able to create a new application, but not view existing applications.

    Viewing applications you've created

    The Applications for payment page presents a summary of applications you’ve created. Applications will be displayed by their status:

    • submitted – if it’s been sent to the holder of your super
    • rejected – if the fund has rejected the application
    • new application – if you have created but not yet submitted the application
    • not to be forwarded – if you elected to hold the application
    • transferred – if your fund rejected the application because they transferred your super to another fund, or to us.

    Although you can re-enter the system and view applications you submitted, you can't tell whether your super fund has processed the application.

    Generally, a super fund will process an application within 28 days, unless they require more information from you. Contact the fund directly for enquiries regarding your application.

    If an application you saved or submitted is not displayed, it is likely that you entered different personal details than you originally entered when you accessed the system this time.

    If you need to change your application

    Once an application has been submitted to your fund it appears on the Submitted applications page in the DASP online application system. It can be viewed, but not changed. So, check the details carefully before you submit the application.

    To make changes, you will need to contact your fund directly. The contact details of the fund are also displayed on the Submitted applications page.

    It is possible to view and update applications that you’ve saved in DASP Online before submitting them to your fund or to us. To access the application, you will need to answer the shared secret you created when saving the application.

    Response and processing times

    Eligibility verification

    It usually takes around 45 seconds for the system to perform an online check and to search for your super. Make sure you enter the same details exactly as they appear on your passport so we can identify you.

    Online application

    Online applications should take around 30 minutes to complete.

    Checking progress of your application

    The service standard for processing a DASP is 28 days from when you lodged your completed application.

    If, after 28 days, you haven't received your DASP, and your super money is held with your fund, contact your super fund directly to enquire on the progress of your application.

    If, after 28 days, you haven't received your DASP, and your superannuation money is held by us, contact us about the progress of your application.

    When lodging your online DASP application, if your super money was held by us, your application would have shown 'Payment of unclaimed superannuation money', 'Superannuation guarantee' or 'Superannuation holding accounts reserve' instead of the super fund name.

    Note: The DASP online application system allows you to re-enter the system to view your application but does not provide the status or progress of your application.

    Other matters

    Applying for super of a deceased temporary resident

    If you believe you may be entitled to receive the super benefits of a deceased temporary resident, you can't use the application system to apply. The system is only available to:

    • temporary residents to apply for their own super
    • DASP intermediaries that have been authorised to apply on behalf of their temporary resident clients.

    To apply for super held by a fund for a deceased temporary resident, contact the fund directly.

    If you believe you are entitled to claim super we are holding for a deceased temporary resident, you should complete the relevant ATO-held super form.

    See also:

    You cannot submit an application before leaving Australia

    If you are still in Australia, or you hold an active visa, you may commence and save a DASP application using the online application system, but you can't submit it until you are eligible to apply.

    Every time you access the system, you must enter your personal details exactly the same as previous times.

    If you've departed Australia but your visa is still in effect

    If you have departed Australia you won’t be able to submit your DASP application if your temporary resident visa is still current.

    For more information on your visa status visit the Home AffairsExternal Link website.

    Returning to Australia later on a new visa

    Claiming a DASP will not affect any future visa applications.

    Returning to Australia permanently

    If you have returned to Australia as a permanent resident and your super fund has transferred your super to us as 'former temporary resident - unclaimed super', you can either:

    • transfer this money back to an Australian super fund
    • apply for it to be paid to you directly, if you have met all the eligibility requirements.

    Either way, the payment is still considered a DASP and the appropriate DASP tax rate will be applied.

    To transfer your super back to a super fund phone our superannuation enquiries line on 13 10 20.

    To apply for a DASP, when you have returned to Australia permanently, use the Application for payment of ATO-held superannuation money (NAT 74880) and send it directly to us.

    See also:

    Contact us

    • visit ato.gov.au/departaustralia
    • phone us
      • on 13 10 20 between 8.00am and 6.00pm Monday to Friday if you are in Australia
      • on +61 2 6216 1111 between 8.00am and 5.00pm Monday to Friday (Australian Eastern Standard Time or Eastern Daylight-saving Time) and ask to speak to Superannuation enquiries if you are outside Australia
      • If you don't speak English well and need help from the ATO, phone the Translating and Interpreting Service on 13 14 50.
      • If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS) on the numbers listed below   
        • TTY users, phone 13 36 77, and ask for ATO number you need
        • Speak and listen (Speech-to-speech relay) users, phone 1300 555 727 and ask for the ATO number you need.
         
       
    • email us at DASPmail@ato.gov.auThis link opens in a new window
      • If you email us, you should provide all the following details to avoid any delays in your DASP application
        • full name – first name, middle name and surname
        • date of birth
        • email address and telephone number
        • passport country
        • passport number
        • tax file number (TFN) – this is optional; however, supplying it assists in locating your account and processing your request
        • last Australian address
        • super fund name (if known)
        • description of the error when using the DASP online application system
         
      • Note: Email is an unsecure channel and may take up to 28 days for you to receive a response.
       
    • write to us at:

    Australian Taxation Office
    PO Box 3100
    Penrith NSW 2740
    Australia

      Last modified: 26 May 2020QC 24169