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General Online services for business functions

Online services for business has a range of functions available for all users.

Last updated 10 March 2024


Online services for business allows you to access a range of information about your business accounts from the home page, including accounts that require action or that have overdue amounts.

The how to use Online services for business pages are set out according to the system (for example, you can find how to steps on Lodgments under the lodgment page, which correspond with the functions within the system).

Customise the home page

Customising your home page lets you quickly access the functions most relevant to you. You can select up to eight quick links.

To change the quick links:

  • select the Customise home page button at the bottom of the home page
  • select or deselect the Quick links check box to choose what you want displayed.

Switch ABN

If you're an authorised contact for more than one entity, Online services for business allows you to switch between these entities without having to log in and out.

By selecting Switch ABN in the top right section of the screen, a list of entities you are authorised to access will appear. If there are more than 10 entities, you can search this list by name or ABN.

If a business you are authorised to access does not appear, check your accesses are correct in relationship authorisation manager (RAM).


The notification section on the home page alerts you to actions required or information we are giving you. These notifications are personalised to your myGovID login.

To view a list of notifications, select the drop-down arrow to the right of the banner.

A maximum of 6 notifications are displayed at any one time.

Notifications will be for your information or to action and you:

  • can dismiss information notifications at any time by selecting X
  • can't dismiss an action required notification until you have actioned it – select Action now and you will be taken to the relevant function to complete the action.

For action

The 'For action' section on the home page displays a personalised view of lodgment and payment obligations.

The 'Lodgments' section will display lodgments that are upcoming and overdue. You can choose to view or prepare depending on the lodgment type.

The 'Payment' section displays your accounts with amounts owing to the ATO. Accounts have an indicator if they are overdue or in a payment plan. A debit amount not yet due, or an account in a payment plan, displays a view link taking you to the accounts screen. An overdue account displays a pay link taking you directly to the payment screen.

Help aside

Online services for business has a useful Help aside function.

To access, click on the '? Help' button on the right-hand side of the page.

This feature provides support and guidance relating to the page you are currently viewing in Online services for business.

For help on how to perform transactions within Online services for business, see How to use Online services for business.

Provide feedback

We developed Online services for business in collaboration with the users of service, including businesses, approved self-managed super fund auditors, and other organisations. We use your feedback to:

  • fix identified issues (like those listed on the troubleshooting page)
  • investigate whether improvements can be made to the system
  • find out what you like about the system and how are you using it.

How to provide feedback

Give us feedback is located at the bottom of each screen in Online services for business. Provide as much detail as possible – we are not able to action account queries or respond to requests for assistance using the Feedback function. If you wish to enquire about your tax affairs, contact us.

Our troubleshooting page lists issues we know about that may prevent you from completing an action in the system. We update this page when an issue has been resolved. Before providing your feedback, check this page to see if an issue is already listed.

Log out

You should log out of Online services for business when you are not using it.

Do this by clicking Logout in the top right-hand corner of the page.