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Troubleshooting

Last updated 13 November 2023

Before phoning us or your digital service provider, refer to:

  • the relevant part of this guide
  • any support documentation supplied with (or embedded in) your software product
  • any software updates or directions provided to you by your digital service provider that may not have been actioned.

You can also phone us on 13 72 86 Fast Key Code 3 1 2.

If you're unable to log in to your software, contact the technical help desk by phoning 1300 287 539.

For known system issues affecting access to or use of our online services, refer to Troubleshooting for businesses and tax practitioners.

For help with technical log on, connection, firewall and virtual private network (VPN) issues, refer to Troubleshooting common errors and issues.

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