Before phoning the ATO or your digital service provider, refer to:
- the relevant part of this Practitioner lodgment service user guide
- any support documentation supplied with (or embedded in) your software product
- any software updates or directions provided to you by your digital service provider that may not have been actioned.
You can also phone us on 13 72 86. Find the Fast Key Code in the Registered agent phone line so you can key ahead when you phone us.
If you're unable to log in to your software, phone our technical help desk on 1300 287 539.
For more information, refer to:
- Troubleshooting for businesses and tax practitioners – for known system issues affecting access to or use of ATO online services.
- Troubleshooting common errors and issues – for help with technical log on, connection, firewall and virtual private network (VPN) issues.