From May, if your members registered their device using the ATO app, they will be need to verify requests to transfer or consolidate super before it's submitted in ATO online services.
This step is the latest ATO app security feature that helps protect against fraudulent activity and give your members more control over important changes to their super.
This change is for those that have registered their device using the ATO app. Your members may have questions about what is changing and what they need to do.
To help your members prepare, you can encourage them to check they can access the ATO app on their registered device and follow the prompts in ATO online services and the ATO app to verify a transfer request.
If a member receives an ATO app message about a super transfer they did not request, they should not verify it.
We've updated supporting content on our website ahead of the release so funds and members can find more information.
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