SuperStream response and error messages
We've worked closely with the superannuation industry to identify improvements to reduce the causes of errors and provide responses to assist to resolve them.
Understanding the different SuperStream message types and their meanings helps to realise the benefits of error messaging and contributes to the efficient operation of superannuation funds.
We have been receiving outcome/error response messages with incorrect information, missing essential data or no corresponding messages.
These messages impact the following transactions:
• Contribution Transaction Error Response (CTER).
• Government Contribution Transaction Error Response (GCTER).
• Government Contribution Transaction Amendment Outcome Response (GCTAOR).
• Unclaimed Superannuation Money Outcome Response (USMOR).
Incomplete or inaccurate reporting results in members payments being suspended and impacts the information displayed on ATO Online. It can also have downstream impacts for your members which can lead to complaints.
Errors include:
• incomplete/incorrect data in relation to refunds
• messages and payments not sent on the same day
• missing PRN or PRN does not match the response message
• customised PRNs repeated during the past 12 months.
Funds must have processes in place to ensure they meet their reporting obligations. This includes:
- Monitoring and promptly re-issuing any files with missing technical receipts.
- Regularly reconciling your superannuation accounts to ensure your internal records align with the data reported to us. This can be done by downloading the statement of account (SOA) from Online services for business.
Funds, and their service providers, must review Schedule 6 as error codes management has been updated to support the implementation of Payday Super.
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