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  • Activity-based metrics

    The ATO undertakes a significant number of activities that help to deliver outcomes for the community, including the activities noted below. However, such metrics cannot tell us how effective our activities have been as an increase in activities does not necessarily lead to an improvement in performance, nor does a decrease in activities necessarily lead to a decline in performance.

    Activity-based metrics A1 - A11

    Activity Metric

    Description

    Measure

    A1

    Number of matters that have been consulted on

    6.1, 6.2

    A2

    Number of visits to the consultation page of ato.gov.au

    1.1

    A3

    Number of interpretive guidance products provided

    2.1

    A4

    Number of private rulings provided

    2.1

    A5

    Number of public rulings and determinations provided

    2.1

    A6

    Number of class rulings provided

    2.1

    A7

    Number of product rulings provided

    2.1

    A8

    Number of memorandums of understanding

    4.3

    A9

    Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    4.3

    A10

    Number of compliance audits, reviews and other checks undertaken

    4.4

    A11

    Level of compliance with Protective Security Policy Framework mandatory requirements

    3.2

    Measures with no specific outcome-based, survey-based or activity-based metrics

    5.1, 5.3, 6.3

    Results – activity based metrics

    Results – activity based metrics A1 - A11

    Metric

    Result

    2017–18

    2018–19

    2019–20

    Metric A1 - Number of matters that have been consulted on

    36

    32

    32

    Metric A2 - Number of visits to the consultation page of ato.gov.au

    11,724

    12,266

    13,408

    Metric A3 - Number of interpretive guidance products provided

    55,048

    51,584

    53,191

    Metric A4 - Number of private rulings provided

    6,459

    5,285

    4,126

    Metric A5 - Number of public rulings and determinations provided

    64

    54

    51

    Metric A6 - Number of class rulings provided

    87

    72(11)

    75

    Metric A7- Number of product rulings provided

    17

    13

    11

    Metric A8 - Number of memorandums of understanding

    135

    144

    178

    Metric A9 - Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    706 total exchanges

    (463 incoming,
    243 outgoing)

    636 total exchanges

    (393 incoming,
    243 outgoing)

    518 total exchanges

    (367 incoming, 151 outgoing)

    Metric A10 - Number of compliance audits, reviews and other checks undertaken

    3.4 million

    4.3 million

    3.9 million

    Metric A11 - Level of compliance with Protective Security Policy Framework mandatory requirements

    Compliant(12)

    Compliant - reporting requirements met

    Compliant - reporting requirements met

    Note 11: Result was incorrectly published as 62 in the 2018–19 ATO Regulator Performance Framework self-assessment report.


    Note 12: Result was published in the Commissioner of Taxation Annual Report but not in the ATO Regulator Performance Framework self-assessment report.
      Last modified: 05 Feb 2021QC 64650