1

Number of complaints received

1.2

2

Adjusted median cost to individual taxpayers of managing their tax affairs

1.3

3

Reduction in the administrative cost to businesses and government in dealing with each other

1.3

4

Proportion of inbound transactions received digitally for key services

1.2

5

Key digital systems availability

1.2

6

Service commitment – 85% of complaints received are resolved in 15 business days, or within the date negotiated with the client

2.2

7

Service commitment – 80% of private rulings are finalised in
28 calendar days of receiving all necessary information

2.2

8

Elapsed time in days for private rulings

2.1, 2.2

9

Average cycle times for objections

2.2

10

Cost to collect $100

3.1

11

Total revenue effects – Tax revenue from all compliance activities

3.1, 3.2, 3.3

12

Increased use of the ABR as the national business dataset

4.3

13

Proportion of ABN applicants obtaining a decision online at the point of application

4.2

14

Tax returns – Proportion of pre-filled data items unchanged

4.2, 4.3