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  • Activity-based metrics

    The ATO undertakes a significant number of activities that help to deliver outcomes for the community, including the activities noted below. However, such metrics cannot tell us how effective our activities have been as an increase in activities does not necessarily lead to an improvement in performance, nor does a decrease in activities necessarily lead to a decline in performance.

    Activity metric

    Description

    Measure

    A1

    Number of matters that have been consulted on

    6.1, 6.2

    A2

    Number of visits to the consultation page of ato.gov.au

    1.1

    A3

    Number of interpretive guidance products provided

    2.1

    A4

    Number of private rulings provided

    2.1

    A5

    Number of public rulings and determinations provided

    2.1

    A6

    Number of class rulings provided

    2.1

    A7

    Number of product rulings provided

    2.1

    A8

    Number of memorandums of understanding

    4.3

    A9

    Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    4.3

    A10

    Number of compliance audits, reviews and other checks undertaken

    4.4

    A11

    Level of compliance with Protective Security Policy Framework mandatory requirements

    3.2

    Measures with no specific outcome-based, survey-based or activity-based metrics

    5.1, 5.3, 6.3

    Results – activity-based metrics

    Metric

    Result

    2018–19

    2019–20

    2020–21

    Metric A1 – Number of matters that have been consulted on

    32

    32

    45

    Metric A2 – Number of visits to the consultation page of ato.gov.au

    12,266

    13,408

    9,879

    Metric A3 – Number of interpretive guidance products provided

    51,584

    53,191

    53,442

    Metric A4 – Number of private rulings provided

    5,285

    4,126

    3,977

    Metric A5 – Number of public rulings and determinations provided

    54

    51

    40(10)

    Metric A6 – Number of class rulings provided

    72(11)

    75

    84

    Metric A7– Number of product rulings provided

    13

    11

    11

    Metric A8 – Number of memorandums of understanding

    144

    178

    190

    Metric A9 – Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    636 total exchanges

    (393 incoming, 243 outgoing)

    518 total exchanges

    (367 incoming, 151 outgoing)

    496 total exchanges

    (329 incoming, 167 outgoing)

    Metric A10 – Number of compliance audits, reviews and other checks undertaken

    4.3 million

    3.9 million

    5.2 million

    Metric A11 – Level of compliance with Protective Security Policy Framework mandatory requirements

    Compliant - reporting requirements met

    Compliant – reporting requirements met

    Compliant – reporting requirements met

    Note 10: The number of public rulings differs to that reported in the 2020–21 ATO annual report due to a correction identified after the report was published. This will be noted as a correction in the 2021–22 ATO annual report.
    Note 11: Result was incorrectly published as 62 in the 2018–19 ATO Regulator Performance Framework self-assessment report.
      Last modified: 12 Apr 2022QC 69229