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  • ATO online services simulator

    The ATO online services simulator is an interactive platform to help you learn about the functions, features and services available in ATO online services for individuals.

    The simulator has been created for educational purposes only. It doesn't interact with any of our processing systems and can't be used to lodge your tax return or any other details to us.

    Using the simulator you can interact with:

    • individual tax return related products
    • activity statements
    • PAYG instalments
    • payment options
    • accounts
    • superannuation services
    • employment and other details.

    On this page:

    How the simulator works

    The simulator contains a number of client scenarios you can select and use to get a feel for the functions and features.

    When you select a client scenario you will be able to access the functions and services relevant to that scenario. Our simulator uses mock data and does not interact with our processing systems, so some functionality may be limited.

    As new functions and services become available, we will reflect these in the simulator. The simulator scenarios will not be updated when new functions and services are included, so it's important not to rely on the simulator for up-to-date information – for example, pay as you go instalment due dates.

    Next step:

    See also:

    Client scenarios

    Choose from the following scenarios for more information:

    1. Lodge myTax with no pre-fill data, transfer super
    2. Lodge myTax – under 18 years old
    3. Lodge myTax, PAYGI, transfer balance cap – over 60 years old
    4. Complex myTax, BAS, GST property, STP, manage super
    5. Lodge myTax – working holiday maker
    6. Non-resident with a HELP debt
    7. View or amend myTax lodged returns, HELP debt, transfer super
    8. View or amend tax agent lodged returns, transfer super

    Troubleshooting

    See Troubleshooting for individuals for help.

    1. Lodge myTax with no pre-fill data, transfer super

    You can use this scenario to:

    • prepare tax returns for the 2013–14 to 2018–19 years      
    • prepare an online refund of franking credits claim (for the years 2014–15 to present)
    • complete a non-lodgment advice
    • view and transfer money between multiple superannuation accounts, including whether you are eligible to withdraw some or all ATO-held super. This scenario has multiple super accounts, including    
      • two ATO-held super accounts – Tax-free superannuation holding account (SHA) special account, and unclaimed superannuation money (USM)
      • two fund-held super accounts
       
    • create a new employment record (online tax file number (TFN) declaration) and nominate or change super funds.

    2. Lodge myTax – under 18 years old

    You can use this scenario to:

    • prepare tax returns for the 2017–18 and 2018–19 years, with income-related items specific to people under 18 years old    
      • the 2018–19 tax return does not contain any pre-filled third-party information
      • the 2017–18 tax return contains some basic pre-filled third-party information you can view, add to, edit or delete, including a payment summary and private health insurance policy details
      • enter details to receive an estimated assessment
    • prepare an online refund of franking credits claim
    • complete a non-lodgment advice
    • view a superannuation account – you can't transfer or withdraw funds because there is only one super account
    • create a new employment record (online TFN declaration) and nominate or change super funds.

    3. Lodge myTax, PAYGI, transfer balance cap – over 60 years old

    You can use this scenario to:

    • prepare a tax return for the 2018–19 year, specific to people over 60 years old. The tax return contains some basic details you can view, add to, edit or delete, including a Centrelink payment summary (Newstart allowance) and bank interest
    • view and/or amend lodged tax returns (select Manage tax returns on the homepage or, from the top menu, select Tax then select Lodgments then select Income tax, then select the History tab)  
      • there are time limits for amending tax assessments – for individuals this is generally two years
      • the 2016–17 and 2017–18 tax returns were lodged using myTax and include more detailed information. They can be amended because they were processed less than two years ago
      • the 2014–15 and 2015–16 returns were lodged by a tax agent – tax agent lodged returns include the label alpha-numeric references, like the paper tax return, and don't include the more detailed information available in myTax lodged returns. Because these returns were processed more than two years ago, they can't be amended, but they can be viewed
    • elect annual or quarterly pay as you go instalments (PAYGI) – this client has been entered into the PAYGI regime because of the amount of interest in the 2017–18 tax return
    • make a payment plan or a payment towards their overdue income tax debt, or activity statement account (for PAYGI)
    • view superannuation accounts, transfer and withdraw funds
    • view transfer balance cap – the transfer balance cap applies because this simulated client has superannuation in retirement phase
    • access the Small business superannuation clearing house (SBSCH)
    • create a new employment record (online TFN declaration) and nominate or change super funds.

    4. Complex myTax, BAS, GST property, STP, manage super

    You can use this scenario to:

    • prepare a tax return for the 2018–19 year – there is extensive pre-filled information you can view, add to, edit or delete, including    
      • taxable payments and grants
      • income statement from a Single Touch Payroll (STP) employer
      • foreign employment income reported on a payment summary
      • interest income
      • rental property details – from the 2017–18 tax return
      • managed fund income
      • business payment summary – from a labour-hire firm
      • business transactions
      • capital gains from the disposal of shares and a capital loss carried forward from the previous year
      • employee share scheme income
      • deduction for personal super contributions
      • private health insurance policy information
       
    • view and/or amend lodged tax returns (select Manage tax returns on the homepage or, from the top menu, select Tax then select Lodgments then select Income tax, then select the History tab).  
      • the 2015–16, 2016–17 and 2017–18 tax returns were lodged using myTax and include more detailed information
      • the 2014–15 return was lodged by a tax agent – tax agent lodged returns include the label alpha-numeric references, like the paper tax return, and don't include the more detailed information available in myTax lodged returns
      • there are time limits for amending tax assessments – for individuals this is generally two years. The 2014–15, 2015–16 and 2016–17 returns were processed more than two years ago so they can't be amended, but they can be viewed
    • prepare a business activity statement (BAS), including goods and services tax (GST) and pay as you go instalments (PAYGI) – you can also review lodged activity statements
    • prepare a Taxable payments annual report (TPAR)
    • request and view a Commonwealth procurement statement
    • manage GST property credits
    • manage multiple superannuation accounts, including    
      • transfer and potentially withdraw ATO-held super
      • manage a bring forward arrangement
      • manage a non-concessional election
    • access the Small business superannuation clearing house (SBSCH)
    • view information lodged through Single Touch Payroll (STP)
    • create a new employment record (online TFN declaration) and nominate or change super funds.

    5. Lodge myTax – working holiday maker

    The person in this scenario is a non-resident working temporarily in Australia. They are aged between 18 and 35 years and hold a Working Holiday visa (subclass 417) or a Work and Holiday visa (subclass 462). Working holiday makers are taxed differently to Australian residents.

    You can use this scenario to:

    • prepare a tax return for the 2018–19 year    
      • the return contains a pre-filled payment summary you can view, add to, edit and delete
      • access other screens and functions, including tax offsets for working holiday makers
    • view and transfer money between multiple superannuation accounts. You might also be eligible to withdraw some or all ATO-held super
    • create a new employment record (online TFN declaration) and nominate or change super funds.

    6. Non-resident with a HELP debt

    The person in this scenario has provided their overseas address as they no longer reside in Australia. As a non-resident with a Higher Education Loan Program (HELP) debt they are required to report their world-wide income and potentially make HELP debt repayments.

    You can use this scenario to:

    • prepare tax returns for the 2014–15, 2015–16 and 2018–19 years – none of the returns contain pre-filled third-party information
    • prepare an online refund of franking credits claim
    • complete a non-lodgment advice
    • view and amend the 2016–17 and 2017–18 tax returns lodged using myTax (select Manage tax returns on the homepage or, from the top menu, select Tax then select Lodgments then select Income tax, then select the History tab)  
      • because these tax returns were lodged using myTax they include more detailed information. Returns lodged by tax agents include the label alpha-numeric references, like the paper tax return, and don't include the more detailed information available in myTax lodged returns
      • there are time limits for amending tax assessments - for individuals this is generally two years
    • make a payment plan or a payment towards the overdue tax debt resulting from the 2017–18 tax return
    • view and manage a Higher Education Loan Program (HELP) account, see Types of loans
    • provide an overseas travel notification
    • report world-wide income
    • view a superannuation account – you can't transfer or withdraw money because there is only one super account.
    • create a new employment record (online TFN declaration) and nominate or change super funds.

    7. View/amend myTax lodged returns, HELP debt, transfer super

    The amendment labels and format will display depending on how the original tax return has been lodged. In this scenario the original tax returns were lodged using myTax, so they include the detailed information from the original return.

    You can use this scenario to:

    • view and/or amend the lodged tax returns for 2015–16 to 2018–19 (select Manage tax returns on the homepage or, from the top menu, select Tax then select Lodgments then select Income tax, then select the History tab  
    • lodge 2013–14 and 2014–15 tax returns – neither of these returns contain pre-filled third-party information
    • prepare an online refund of franking credits claim
    • complete a non-lodgment advice
    • view and transfer money between multiple superannuation accounts. You might also be eligible to withdraw some or all of the ATO-held super
    • view and manage Higher Education Loan Program (HELP) and Trade Support Loan (TSL) accounts, see Types of loans
    • provide an overseas travel notification if they became a non-resident
    • view information lodged through Single Touch Payroll (STP)
    • create a new employment record (online TFN declaration) and nominate or change super funds.

    8. View/amend tax agent lodged returns, transfer super

    The amendment labels and format will display differently depending on how the original tax return has been lodged. In this scenario, the original tax returns have been lodged by a tax agent. The return displays in the same format as if it was lodged on paper, including the alpha-numeric references. Regardless of how the original return was lodged, it can be amended online.

    You can use this scenario to:

    • view and amend the 2015–16 to 2017–18 tax returns lodged by a tax agent (select Manage tax returns on the homepage or, from the top menu, select Tax then select Lodgments then select Income tax, then select the History tab)  
      • there are time limits for amending tax assessments – for individuals this is generally two years. You can therefore amend the 2016–17, 2017–18 and 2018–19 tax returns, but only view the 2015–16 return
    • prepare tax returns for the 2014–15 and 2015–16 – the returns do not contain any pre-filled third-party information
    • prepare an online refund of franking credits claim
    • complete a non-lodgment advice
    • view and transfer money between multiple superannuation accounts. You might also be eligible to withdraw some or all of the ATO-held super.

    Pre-filled information

    The information pre-filled in the scenarios is consistent with information that would pre-fill in an actual myTax return, and consists of:

    • contact details such as postal and email addresses, phone numbers, financial institutions details and residency status
    • certain prior year tax return information including spouse's name, main occupation and some rental property details
    • third-party reported information, including    
      • income statements and payment summaries from employers
      • payment summaries from super funds
      • pensions, payments and allowances from government welfare agencies (most commonly Centrelink)
      • interest from banks, credit unions and building societies
      • dividend payments from share registries
      • business transactions reported by merchants
      • managed fund distributions
      • capital gains from the disposal of property or shares
      • taxable payments and grants
      • private health insurance (PHI) policy details from health insurers
      • eligible personal super contributions reported by super funds.

    When pre-filled information is available

    When preparing a tax return, the amount of information that pre-fills will depend on when the return is being lodged and whether the information has been reported to the ATO and processed. Information is reported to the ATO from 1 July each year with most of it being available by early August. It is generally processed and available for pre-filling within a couple of days of being reported.

    Last modified: 28 Oct 2019QC 58919