BAS agent phone services (Fast Key Code) guide
You can use this BAS agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.
We recommend you bookmark this page as we regularly update the information it contains.
On this page
Before phoning us, check online
If transactions and information are available online, you need to use those channels first before phoning us. Use our BAS agent online services guide to get the most out of our online services.
If you phone about something that can be resolved online, our customer service representatives will direct you to that service.
Before phoning us, check you have your:
You can phone us on 13 72 86 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to our phone us page.
Account information
See also
Activity statements
Table 3: Fast Key Codes for activity statements
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
Help completing activity statements
|
No
|
1 4 1
|
GST
|
No
|
2 3
|
PAYG instalments
|
No
|
2 1 1
|
PAYG withholding
|
No
|
2 1 1
|
Request new document identification number
|
Yes
|
1 4 1
|
Respond to our request to contact activity statement exceptions
|
No
|
1 4 2
|
See also
Debt and payment
Table 4: Fast Key Codes for debt and payment
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
GIC remission request
|
Yes
|
1 2 2
|
Payment arrangements – Help with paying
|
Yes
|
1 2 2
|
Respond to demands or notices about tax
|
No
|
1 2 2
|
Lodgment
Table 5: Fast Key Codes for lodgment
Topic
|
13 72 86
Fast Key Code
|
Lodgment and Single Touch Payroll
|
1 3 1 1
|
Lodgment program information and help
|
1 3 2
|
Respond to lodgment notices from us
|
1 3 3
|
See also
Practice administration
See also
Registration
If your query relates to your BAS agent registration, visit the Tax Practitioners BoardExternal Link website.
See also
Letters – alternative phone service
When we send letters to your clients, the phone numbers we quote are those we provide for the general community.
To ensure your status as a BAS agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.
Table 8: Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone
|
Phone 13 72 86 and select Fast Key Code
|
13 11 42 (debt issues)
|
1 2 2
|
13 11 42 (lodgment issues)
|
1 3 3
|
13 28 66
|
1 2 5 1
|
13 28 61
|
1 2 5 2
|
1300 130 926
|
1 4 2
|
1300 657 162
|
1 1 5
|
General phone services
We provide as many options as possible through the Registered agent phone line. We also have a range of other phone numbers for other topics.
Tax practitioner assistance service
Our tax practitioner assistance service is available to help resolve certain matters you have been unable to resolve through existing channels. The service is not designed to be the first contact you make with us on the issue you wish to resolve.
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Use this BAS agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about.