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  • Tax practitioner assistance service

    Our tax practitioner assistance service is available to help resolve certain matters you have been unable to resolve through existing channels. The service is not designed to be the first contact you make with us on the issue you wish to resolve.

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    The tax practitioner assistance service is available to all registered tax professionals who:

    • represent clients in a tax professional capacity, and
    • have the authority to act as the client’s authorised representative.

    You should seek to resolve the relevant issue through one or more of these support channels before using this service:

    What you can use the service for

    You can use this service for help with:

    • tax and superannuation law related matters that relate specifically to your client
    • administrative matters relating to your client or to a practice management matter.

    What you cannot use the service for

    This service is not for clients experiencing difficulties meeting lodgment obligations. We have dedicated programs available for help with lodgment.

    If you need help with a client's debts or payment plans you can manage these through Online services for agents.

    This service should not be used to lodge complaints. If you wish to lodge a complaint, refer to Complaints.

    How to request assistance

    You must submit your request online using the Tax practitioner assistance form (PDF 242KB)This link will download a file. This is the only form that will be accepted.

    To complete this form:

    1. Save a copy to your computer.
    2. Complete the required fields.
    3. Email a copy to link opens in a new window (keep a copy of the submitted form for your records).

    We aim to resolve your matter as quickly as possible, but we won't accept the form if it doesn't include the required information.

    What happens next

    • We will acknowledge your request within one to three days, and keep you informed of its progress.
    • We will contact you if we need further information.
    • For more technical requests – such as tax and super law matters – a response to your request for assistance may take up to 28 calendar days of us receiving all the necessary information.


    Our responses to tax and superannuation law queries relating to your client, are for general guidance only and are not legally binding. If you require technical or interpretative advice on a legislative matter, you can seek a ruling through:

    • Private rulings – binding advice that sets out how a tax law applies to you in relation to a specific scheme or circumstance.
    • Class rulings – a type of public ruling that explains how a relevant provision of the tax law is applied to a specific class of participants for a scheme.
    • Product rulings – a type of public ruling under the Taxation Administration Act 1953 that gives certainty to participants (or potential participants) on the tax consequences of an arrangement, provided it is carried out as described in the ruling.
    Last modified: 28 Oct 2021QC 43922