Call wait times

We are receiving more calls than usual resulting in longer wait times. We apologise for this inconvenience and thank you for your patience.

Try our self-serve options to save time. Many calls can be managed using ATO online including myTax, ATO app or our self-help phone services.

If you don’t want to wait, here are some other ways you can find information quickly:

Answers to top call centre questions
Find solutions on ATO Community
Save time with myGov
Self-help services
Speak with a customer service representative

Answers to top call centre questions

Find quick answers to the top questions we're receiving at the call centre. We regularly update this information based on calls we receive.

Visit Top call centre questions.

Find solutions on ATO Community

Find answers to questions people have asked about tax and super on ATO Community. For information you can rely on, look for answers marked 'ATO certified response'.

ATO Community logo

The most common things people are asking about on ATO Community right now, with certified answers, are:

How do I find my tax file number?External Link
How much tax should I pay on a second job?External Link
Do I need to pay tax on cryptocurrency?External Link
What are the tax consequences of receiving money as a gift?External Link
What’s the best way of linking my myGov account to the ATO?External Link

If you can't find what you're looking for, you can also ask your own questionExternal Link.

Go online

Link your myGov account to the ATO so you can manage and view your tax and super online. This is free and available to everyone.

The most popular things to do on ATO online services are:

Find your TFNExternal Link	Look after your tax returnsExternal Link
Review or find your superExternal Link	Update your contact detailsExternal Link

Other ways to contact us:

Self-help services

If we are required to access your account, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone our self-help services, except if you are requesting your existing TFN.

Phone numbers for self-help services
Self-help service	What you can do	Phone number
Individuals	Check the progress of your tax return Search for your lost super Apply for refund of franking credits Make a payment arrangement Request your existing tax file number	13 28 65External Link
Business	Lodge your: NIL activity statement NIL annual GST return goods and services tax (GST) or pay as you go (PAYG) instalment annual elections Register for fuel tax credits Make a payment arrangement Ask about the progress of your lodgments	13 72 26External Link
Publications	Order ATO publications and forms, including individual tax return instructions and forms.	1300 720 092External Link

Speak with a customer service representative

On Australian national public holidays our contact centres are closed throughout Australia. With state public holidays, only those states affected will be closed.

Before we can discuss your details or update your records, you must establish your identity.

Operating hours

Our busiest days are Mondays, so consider calling later in the week. If the time is not listed as Australian Eastern Daylight Time (AEDT), it is local time.

ATO phone numbers
Enquiry type	Phone number	Operating hours
Business enquiries: account balances business registrations business tax return preparation business activity statements Single Touch Payroll excise and fuel schemes or grants More information: Phoning from outside Australia? See Overseas enquiries	13 28 66External Link	8:00 am to 6:00 pm Monday to Friday
Compliance activity call-back line You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative.	1300 650 286External Link	8:00 am to 5:00 pm Monday to Friday
Emergency Support line for assistance due to a crisis or disaster	1800 806 218External Link	8:00 am to 6:00 pm Monday to Friday
Foreign Investment enquiries Before phoning us, see information about how to contact us about foreign investment	1800 050 377External Link	8:00 am to 6:00 pm Monday to Friday
Identity theft – if you think your TFN has been stolen or misused More information: Identity theft – how we can help	1800 467 033External Link	8:00 am to 6:00 pm (AEDT) Monday to Friday
Indigenous Helpline for Aboriginal and Torres Strait Islander peoples	13 10 30External Link	8:00 am to 6:00 pm Monday to Friday
Individual enquiries myTax tax file number progress of returns tax return preparation higher education or trade loans PAYG instalments for individuals myGov linking code More information: Phoning from outside Australia? See Overseas enquiries Link your myGov account to the ATO	13 28 61External Link	8:00 am to 6:00 pm Monday to Friday
International GST enquiries Ask the operator to connect you to 1300 146 094External Link Fast Key Code 1 1 8. You will be transferred to an officer who can help you. You can also phone +61 3 9268 8332External Link for a free interpreting service and ask to be connected to 1300 146 094External Link.	+61 2 6216 1111External Link	8:00 am to 5:00 pm (AEDT) Monday to Friday
Lodge and Pay enquiries: new and existing debts payment plans overdue lodgments penalties and interest.	13 11 42External Link	8:00 am to 6:00 pm Monday to Friday
Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number. Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.	1300 661 508External Link	8:00 am to 6:00 pm Monday to Friday
myGovID	1300 287 539External Link (option 2)	8:00 am to 6:00 pm Monday to Friday
National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps: Select your preferred NRS access pointExternal Link Provide the ATO number you need to phone. More information: National Relay ServiceExternal Link	Phone us using the National Relay Service (NRS) call numbersExternal Link	8:00 am to 6:00 pm Monday to Friday
Not-for-profit organisations	1300 130 248External Link	8:00 am to 6:00 pm Monday to Friday
Overseas enquiries – myGov	+61 2 6216 3444External Link	8:00 am to 6:00 pm Monday to Friday
Overseas enquiries – general	+61 2 6216 1111External Link	8:00 am to 5:00 pm (AEDT) Monday to Friday
Overseas enquiries – non-English speakers If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332External Link and request to be connected to the ATO in the language you wish to speak in. More information: Information in other languages	+61 3 9268 8332External Link	8:00 am to 6:00 pm Monday to Friday
Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number. Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.	1300 880 217External Link or 1300 466 859External Link	8:00 am to 6:00 pm Monday to Friday
Registered tax professionals More information: Phone services for tax professionals	13 72 86External Link	8:00 am to 6:00 pm Monday to Friday
Relationship Authorisation Manager (RAM)	1300 287 539External Link (option 3)	8:00 am to 6:00 pm Monday to Friday
Report a scam More information: Verify or report a scam, including lodging an online report.	1800 008 540External Link	8:00 am to 6:00 pm Monday to Friday
Notify us of a hosted SBR software service	1300 852 232External Link	8:00 am to 6:00 pm Monday to Friday
Small Business Superannuation Clearing House (SBSCH)	1300 660 048External Link	8:00 am to 6:00 pm Monday to Friday
Suggestions, feedback, compliments or complaints	1800 199 010External Link	8:00 am to 6:00 pm Monday to Friday
Superannuation enquiries: unclaimed or lost superannuation personal superannuation employer’s super obligations self-managed super funds (SMSFs) compassionate release of super fund nomination More information: Phoning from outside Australia? See Overseas enquiries	13 10 20External Link	8:00 am to 6:00 pm Monday to Friday
Switchboard	13 28 69External Link	8:00 am to 5:00 pm Monday to Friday
Tip-off Hotline More information: Making a tip-off	1800 060 062External Link	8:00 am to 6:00 pm Monday to Friday
Translating and interpreting service for people from non-English speaking backgrounds More information: Information in other languages	13 14 50External Link	8:00 am to 6:00 pm Monday to Friday

Establish your identity

We need to establish your identity before discussing or updating your tax record or one you're authorised for. We will ask you questions based on information we hold about you, including information from third parties and other government departments. This may include:

details from letters or notices we have issued to you
information you have provided us such as details from a tax return
details from accounts you hold with us such as payment or refund amounts
information related to your interactions with us
details of your employment, superannuation or investments you hold.

We may also ask to confirm details of identity documents such as your driver's licence, Medicare card or passport.

We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us.

To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls.

Authorised by the Australian Government, Canberra.

Appendix: Metric results and analysis