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Activity-based metrics

Last updated 11 April 2022

The ATO undertakes a significant number of activities that help to deliver outcomes for the community, including the activities noted below. However, such metrics cannot tell us how effective our activities have been as an increase in activities does not necessarily lead to an improvement in performance, nor does a decrease in activities necessarily lead to a decline in performance.

Activity metric

Description

Measure

A1

Number of matters that have been consulted on

6.1, 6.2

A2

Number of visits to the consultation page of ato.gov.au

1.1

A3

Number of interpretive guidance products provided

2.1

A4

Number of private rulings provided

2.1

A5

Number of public rulings and determinations provided

2.1

A6

Number of class rulings provided

2.1

A7

Number of product rulings provided

2.1

A8

Number of memorandums of understanding

4.3

A9

Number of international information exchanges (including specific, spontaneous and automatic exchanges)

4.3

A10

Number of compliance audits, reviews and other checks undertaken

4.4

A11

Level of compliance with Protective Security Policy Framework mandatory requirements

3.2

–

Measures with no specific outcome-based, survey-based or activity-based metrics

5.1, 5.3, 6.3

Results – activity-based metrics

Metric

Result

2018–19

2019–20

2020–21

Metric A1 – Number of matters that have been consulted on

32

32

45

Metric A2 – Number of visits to the consultation page of ato.gov.au

12,266

13,408

9,879

Metric A3 – Number of interpretive guidance products provided

51,584

53,191

53,442

Metric A4 – Number of private rulings provided

5,285

4,126

3,977

Metric A5 – Number of public rulings and determinations provided

54

51

40(10)

Metric A6 – Number of class rulings provided

72(11)

75

84

Metric A7– Number of product rulings provided

13

11

11

Metric A8 – Number of memorandums of understanding

144

178

190

Metric A9 – Number of international information exchanges (including specific, spontaneous and automatic exchanges)

636 total exchanges

(393 incoming, 243 outgoing)

518 total exchanges

(367 incoming, 151 outgoing)

496 total exchanges

(329 incoming, 167 outgoing)

Metric A10 – Number of compliance audits, reviews and other checks undertaken

4.3 million

3.9 million

5.2 million

Metric A11 – Level of compliance with Protective Security Policy Framework mandatory requirements

Compliant - reporting requirements met

Compliant – reporting requirements met

Compliant – reporting requirements met
Note 10: The number of public rulings differs to that reported in the 2020–21 ATO annual report due to a correction identified after the report was published. This will be noted as a correction in the 2021–22 ATO annual report.
Note 11: Result was incorrectly published as 62 in the 2018–19 ATO Regulator Performance Framework self-assessment report.

QC69229