ATO online services simulator

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Access the ATO online services simulator

The ATO online simulator is for educational purposes only.

What you can do with this tool

The simulator allows you to interact with different client scenarios to get a feel for the functions and features of myTax and ATO online services.

The simulator doesn't interact with any of our processing systems. It can't be used to prepare and lodge your tax return or update any other details with us.

The simulator contains 8 client scenarios, each with different attributes and mock data.

When you select a client scenario you will be able to access the functions and services relevant to that scenario.

Using the simulator, you can interact with different functions, features and services, including:

• income tax related products
• activity statements
• PAYG instalments
• payment options
• accounts and registrations
• superannuation services
• employment-related services, and other details.

Our simulator uses mock client data and does not interact with our processing systems, so there are some limitations.

New functions and services are incorporated into our Online services for individuals and sole traders throughout the year.

The mock data used in the simulator client scenarios is displayed as it would on 1 August 2023 and will not be updated when new functions and services are included during the year. For example, super payments are reflected as they would on 1 August, even though data from the funds may be typically reported in October.

The information we pre-fill in the myTax scenarios is consistent with information that would pre-fill in your online tax return.

New functions, features or services

For the July 2023 release, all functions and forms including myTax, have been updated to include legislative changes and updates to rates and thresholds for Tax Time 2023. There are no new screens or functions in this release.

Limitations

The following functions are limited and may not reflect the correct or chosen outcomes because the simulator does not interact with our processing systems and uses mock data.

• Personal details (including addresses and bank accounts) that are changed, or actions taken on a screen, will not always be displayed on other screens – for example, if you make a payment it will not be reflected on the client account.
• Tax return estimate calculation – HELP debt or PAYG instalments may not be taken into account for the calculation. The outcome for myTax 2014 will display the same regardless of the client data entered.
• First home super saver – the release amount is mocked up and will not reflect any information added.
• YourSuper comparison – the Compare super products function will not work within the simulator because it requires system interaction. To compare super products, see YourSuper comparison tool.

Client scenarios

Choose from the following for more detail about the information included in the scenarios:

1. Lodge myTax with no pre-fill data, transfer super
2. Under 18 years – lodge myTax
3. Retiree over 60 – lodge myTax, super income stream
4. Complex myTax, BAS including PAYGW, TPAR, STR, manage super
5. Working holiday maker – lodge myTax, new employment
6. Non-resident with a HELP debt – report worldwide income
7. View/amend myTax lodged returns, HELP debt, super
8. Lodge myTax, view agent lodged returns, super ENCC election

1. Lodge myTax with no pre-fill data, transfer super

Use this scenario to complete an online tax return for any year (that myTax is available), enter any type of income and deductions and receive an accurate assessment estimate. This scenario represents someone who has disengaged from the tax and super systems which is why there are limited details in the respective screens and no regular super contributions.

You can use this scenario to:

• prepare tax returns for the 2013–14 to 2022–23 years
  • the tax returns do not contain any pre-filled third-party information, such as salary and wages or bank interest
  • you can enter any data you want and receive an estimated assessment for a person aged 18–59 (for scenarios outside these ages, see under 18 years old or over 60 years old)
  • eligibility rules apply to the 2013–14 and 2014–15 years because some fields in the tax return were not included in myTax – find out more about online lodgment availability for prior year returns
   
• prepare an online refund of franking credits claim (for the years 2014–15 to present), if eligible to do so
• complete a non-lodgment advice for the years they are not required to lodge a tax return
• view and consolidate multiple superannuation accounts, and find out whether you are eligible to withdraw some or all the ATO-held super – accounts include
  • 2 types of ATO-held super – tax-free superannuation holding account (SHA) special account, and unclaimed superannuation money (USM)
  • 2 accounts held with super funds
   
• create a new employment record (online tax file number (TFN) declaration) and nominate or change super funds.

2. Under 18 years – lodge myTax

This scenario represents a person under 18 years old who has worked part-time during the 2022–23 year, receiving a small amount of income and superannuation.

You can use this scenario to:

• prepare tax returns for the 2021–22 and 2022–23 years and receive an estimate assessment tailored to a person under 18 years old
  • the 2022–23 tax return does not contain any third-party pre-fill information
  • the 2021–22 tax return contains some third-party pre-fill information you can view, add to, edit or delete, including an income statement and private health insurance policy details
   
• prepare an online refund of franking credits claim (if eligible to do so)
• complete a non-lodgment advice for the years they are not required to lodge a tax return
• view a superannuation account that includes employer contributions
• create a new employment record (online TFN declaration) and nominate or change super funds.

3. Retiree over 60 – lodge myTax, super income stream

This scenario represents a person who recently started receiving a superannuation income stream. She is also receiving a Centrelink benefit and income from some investments.

You can use this scenario to:

• prepare a tax return for the 2022–23 year – tailored to a person over 60 years old
  • the tax return contains third-party pre-fill information including a super income stream payment summary so you can
    • leave the details as they are or change them, and
    • use the Defined benefit income cap tool to work out the tax offset
     
  • you can enter any additional information you want and receive an estimated assessment tailored for a person over 60 years old
   
• view and amend lodged tax returns
  • to do this select Manage tax returns on the homepage, or from the top menu, select Tax then Lodgments, Income tax, then the History tab
  • there are time limits for amending tax assessments – for individuals this is generally 2 years
  • the 2017–18 to 2021–22 tax returns were lodged using myTax and include the detailed information from the lodgment
  • the 2014–15 and 2015–16 returns were lodged by a tax agent – tax agent lodged returns include the label alpha-numeric references, like the paper tax return, and for those years don't include the more detailed information available in myTax lodged returns
   
• view superannuation accounts
• is in receipt of a super income stream (defined benefit income pension) as evidenced in the transfer balance cap.

4. Complex myTax, BAS including PAYGW, TPAR, STR, manage super

This scenario has diverse income from working for an employer, running his own business, and from investments. This year he is focussing on his business and has taken on an employee.

You can use this scenario to:

• prepare a tax return for the 2022–23 year – there is extensive pre-fill information you can view, add to, edit, or delete, including
  • taxable payments and grants they have received
  • interest and managed fund income
  • details of a rental property, including assets in the Depreciation and capital allowances tool
  • business payment summary – from a labour-hire firm
  • business transactions
  • capital gains from the disposal of shares and a capital loss carried forward from the previous year
  • employee share scheme income
  • deduction for a personal super contribution
   
• view and amend lodged prior year tax returns  
  • to do this select Manage tax returns on the homepage or; from the top menu, select Tax then Lodgments, Income tax, then the History tab
  • there are time limits for amending tax assessments – for individuals including sole traders, this is generally two years
   
• prepare a business activity statement (BAS), including goods and services tax (GST), pay as you go withholding (PAYGW) and PAYGI – you can also view and revise lodged activity statements
• manage PAYGI
• manage tax registrations – this client is registered for GST, PAYGW and PAYGI – you can update or add other registration types if circumstances change
• submit an online PAYG withholding variation application
• prepare a Taxable payments annual report (TPAR) to report payments you have made, or submit a non-lodgment advice if you haven't made any payments
• request and view a Statement of tax record (STR) (also known as a Commonwealth procurement statement)
• view shares and units acquisition and disposal transactions – this information is also pre-filled in myTax
• view taxable payments, government grants and business transactions reported by third-party providers – this information is also pre-filled in myTax
• manage GST property credits
• manage multiple superannuation accounts, including
  • view fund transactions and concessional contributions consisting of salary sacrifice and super guarantee payments made by former employers – information suggests an underpayment of super guarantee
  • view a prior year non-concessional election
  • view First home super saver scheme (FHSSS) information
   
• access the Small Business Superannuation Clearing House (SBSCH) to pay employees' super
• view employment details and income statements lodged by employers using Single Touch Payroll (STP)
• manage their own STP reporting, now that they have an employee – this includes the option to request a deferral or exemption
• create a new employment record (online TFN declaration) and nominate or change super funds
• view associate details for positions they hold with linked entities, including their self-managed superannuation fund.

5. Working holiday maker – lodge myTax, new employment

The person in this scenario is a non-resident who worked temporarily in Australia during the year. They are aged between 18 and 35 years old and hold a Working Holiday visa (subclass 417) or a Work and Holiday visa (subclass 462). Working holiday makers are taxed differently to Australian residents.

You can use this scenario to:

• prepare a tax return for the 2022–23 year
  • the return contains a pre-filled employment income statement you can view, add to, edit and delete
  • access other screens and functions, including tax offsets for working holiday makers
   
• view a super account – the application for a Departing Australia superannuation payment (DASP) is not part of the simulator
• view employment details and an income statement lodged by an employer using Single Touch Payroll (STP)
• create a new employment record (online TFN declaration) and nominate or change super funds.

6. Non-resident with a HELP debt – report worldwide income

The person in this scenario was an Australian resident, but they currently reside overseas. As a non-resident with a Higher Education Loan Program (HELP) debt they are required to report their world-wide income and make repayments towards their HELP debt, depending on their income.

You can use this scenario to:

• prepare the 2022–23 tax return as a non-resident (if they still reside overseas) or as a resident (if they returned to Australia during the year) – to report worldwide income, you can choose to use the
  • Simple self-assessment method
  • Comprehensive tax-based assessment method, or
  • Overseas assessed method
   
• view and amend the 2019–20,2020–21 and 2021–22 tax returns lodged as a non-resident – the Simple self-assessment method was used to report their worldwide income
• prepare tax returns for the 2014–15 and 2015–16 years
  • neither of the returns contain pre-filled third-party information
  • eligibility rules apply to the 2014–15 year because some fields in the tax return were not included in myTax – find out more about online lodgment availability for prior year returns
   
• complete a non-lodgment advice for the years they are not required to lodge a tax return or report world-wide income
• prepare an online refund of franking credits claim, if eligible to do so
• view the 2016–17 and 2017–18 tax returns lodged using myTax while still an Australian resident
  • to do this select Manage tax returns on the homepage, or from the top menu, select Tax then Lodgments, Income tax, then the History tab
  • there are time limits for amending tax assessments – for individuals this is generally 2 years
   
• view an active payment plan, with some payments already made – the overdue tax debt is the result of the HELP overseas levy calculated on their 2021–22 world-wide income
• view and manage their Higher Education Loan Program (HELP) account – find out more, see types of loans
• view an overseas travel notification
• view a superannuation account
• create a new employment record (online TFN declaration) which is tailored to acknowledge the HELP and TSL accounts; and nominate or change super funds should they return to Australia.

7. View/amend myTax lodged returns, HELP debt, super

In this scenario the tax returns have been lodged using myTax. The labels and format will display in the same format and include the detailed information from the original return. The person will have to make repayments towards their HELP debt depending on their taxable income.

You can use this scenario to:

• view and amend the lodged tax returns for 2015–16 to 2022–23
  • to do this select Manage tax returns on the homepage, or from the top menu, select Tax then Lodgments, Income tax, then the History tab
  • there are time limits for amending tax assessments (generally 2 years for individuals) so you can amend the 2020–21 and 2021–22 tax returns, but only view the earlier years
   
• lodge 2013–14 and 2014–15 tax returns – these returns contain some pre-filled third-party information (eligibility rules apply to these years because some fields in the tax return were not included in myTax – find out more about online lodgment availability for prior year returns)
• submit an online PAYG withholding variation application
• manage superannuation accounts, including
  • view fund transactions, which include concessional and non-concessional contributions consisting of super guarantee payments made by an employer, and personal contributions
  • transfer or withdraw ATO-held super
  • view First home super saver scheme (FHSSS) information
   
• view and manage their Higher Education Loan Program (HELP) and Trade Support Loan (TSL) accounts – find out more at Types of loans
• view employment details and income statements lodged by their employer using Single Touch Payroll (STP)
• create a new employment record (online TFN declaration) which is tailored to acknowledge the HELP and TSL accounts; and nominate or change super funds.

8. Lodge myTax, view agent lodged returns, super ENCC election

This scenario is typical of the information that would pre-fill by late July and has less complex affairs than scenario 4, but you can add information to make it as complex as you want. Some of the prior year tax returns have been lodged by a tax agent so the return displays in the same format as if it was lodged on paper, including the alpha-numeric references. Regardless of how an original return is lodged, it can be amended online.

You can use this scenario to:

• prepare a tax return for the 2022–23 year, which includes some pre-filled information you can view, add to, edit or delete, including
  • an income statement from an employer using Single Touch Payroll (STP)
  • interest income
  • information from myDeductions in the ATOapp
  • private health insurance details
   
• view and amend prior year tax returns
  • to do this select Manage tax returns on the homepage or; from the top menu, select Tax then Lodgments, Income tax, then the History tab
  • there are time limits for amending tax assessments – for individuals this is generally 2 years – you can therefore amend the 2020–21 tax return, but only view the earlier years returns
   
• submit an online PAYG withholding variation application
• manage superannuation accounts, including
  • view fund transactions, including concessional and non-concessional contributions consisting of super guarantee payments made by an employer, and personal contributions
  • consolidate super accounts and ATO-held super
  • make an Excess non-concessional contributions (ENCC) election
   
• view employment details and income statements lodged by their employer using Single Touch Payroll (STP)
• create a new employment record (online TFN declaration) and nominate or change super funds
• view their tax agent details.

Troubleshooting

Use our Help and support for online services – individuals to help you to troubleshoot issues and errors.

What else can you do

Log in to ATO online services through myGovExternal Link to lodge your tax return or update your details.

Find out more about using ATO online services and how to lodge your tax return online with myTax.

Use the simulator to interact with scenarios to learn about the functions and features of myTax and ATO online services.