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Talk to us in difficult times

How to contact us during a disaster event, personal crisis, or other emergency.

Last updated 20 December 2021

You can contact us and select Support in difficult times and the Find support key for quick help, or use the options below.

Natural disasters

If you want to speak to someone directly, phone our Emergency Support Infoline on 1800 806 218 during operating hours (8:00 am to 6:00 pm Monday to Friday and 10:00 am to 2:00 pm Saturday).

  • If you prefer to speak in a language other than English, phone the Translating and Interpreting Service (TIS) on 13 14 50. Tell the operator the language you speak and ask them to phone us on 1800 806218.
  • Aboriginal and Torres Strait Islander people can phone our Indigenous Helpline on 13 10 30.
  • If you have difficulty hearing or speaking to people over the phone, you can contact us through the National Relay Service (NRS)External Link.

If you want someone else to speak to us on your behalf, you can:

Personal crisis

If you're in difficult personal circumstances, you can phone our Individuals enquiries line on 13 28 61 during operating hours.

Other personal disasters

If you've experienced a personal disaster such as a house fire or sewage leak, we can help.

You can discuss your circumstances with us by phoning our Lodge and pay line on 13 11 42 during operating hours.

Your registered tax or BAS agent can also apply for further help using Online services for agents.

Other ways to keep in touch

Join our ATO CommunityExternal Link for interactive and peer support.

Go to our Contact us page for more ways to contact us and find information.