Corporations Regulations 2001
CHAPTER 7
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FINANCIAL SERVICES AND MARKETS
PART 7.9
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FINANCIAL PRODUCT DISCLOSURE AND OTHER PROVISIONS RELATING TO ISSUE AND SALE OF FINANCIAL PRODUCTS
Division 8
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Other requirements
REGULATION 7.9.77
ALTERNATIVE DISPUTE RESOLUTION REQUIREMENTS
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PRODUCT ISSUER THAT IS NOT A FINANCIAL SERVICES LICENSEE
7.9.77(1)
For subparagraph 1017G(2) (a)(i) of the Act, ASIC must take the following matters into account when considering whether to make or approve standards or requirements relating to internal dispute resolution:
(a) Australian/New Zealand Standard AS/NZS 10002:2014 Guidelines for complaint management in organizations published jointly by, or on behalf of, Standards Australia and Standards New Zealand, as in force or existing on 29 October 2014;
(b) any other matter ASIC considers relevant.
7.9.77(2)
ASIC may:
(a) vary or revoke a standard or requirement that it has made in relation to an internal dispute resolution procedure; and
(b) vary or revoke the operation of a standard or requirement that it has approved in its application to an internal dispute resolution procedure.
7.9.77(3) - (4)
(Repealed by FRLI No F2018L00515, Sch 1 [ 39] (effective 25 April 2018).)
View history note
Hide history note[ CCH Note: Pursuant to the Corporations Amendment Regulations 2001 (No 4) (SR 2001 No 319) effective 11 March 2002, Chapter 7 (Securities) comprising reg 7.1.01 - 7.15.01 and Chapter 8 (The futures industry) comprising reg 8.1.01 - 8.7.03 are replaced by a new Chapter 7 (Financial services and markets) comprising reg 7.1.01 - 7.12.01. As the subject matter of the new Chapter 7 relates to the new financial services reform regime, " inserted " has been used in the history notes for each provision, and all references to the former provisions have been removed.]
For subparagraph 1017G(2) (a)(i) of the Act, ASIC must take the following matters into account when considering whether to make or approve standards or requirements relating to internal dispute resolution:
(a) Australian/New Zealand Standard AS/NZS 10002:2014 Guidelines for complaint management in organizations published jointly by, or on behalf of, Standards Australia and Standards New Zealand, as in force or existing on 29 October 2014;
(b) any other matter ASIC considers relevant.
7.9.77(2)
ASIC may:
(a) vary or revoke a standard or requirement that it has made in relation to an internal dispute resolution procedure; and
(b) vary or revoke the operation of a standard or requirement that it has approved in its application to an internal dispute resolution procedure.
7.9.77(3) - (4)
(Repealed by FRLI No F2018L00515, Sch 1 [ 39] (effective 25 April 2018).)
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