ATO Interpretative Decision

ATO ID 2002/853

Income Tax

Assessability of Customer Service Guarantee Payment
FOI status: may be released
  • This document incorporates revisions made since original publication. View its history and amending notices, if applicable.

CAUTION: This is an edited and summarised record of a Tax Office decision. This record is not published as a form of advice. It is being made available for your inspection to meet FOI requirements, because it may be used by an officer in making another decision.

This ATOID provides you with the following level of protection:

If you reasonably apply this decision in good faith to your own circumstances (which are not materially different from those described in the decision), and the decision is later found to be incorrect you will not be liable to pay any penalty or interest. However, you will be required to pay any underpaid tax (or repay any over-claimed credit, grant or benefit), provided the time limits under the law allow it. If you do intend to apply this decision to your own circumstances, you will need to ensure that the relevant provisions referred to in the decision have not been amended or repealed. You may wish to obtain further advice from the Tax Office or from a professional adviser.

Issue

Is the receipt of damages paid by a telephone company as a result of a breach of the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG) included in the assessable income of the taxpayer under section 6-5 of the Income Tax Assessment Act 1997 (ITAA 1997)?

Decision

No. Damages paid by the telephone company as a result of a breach of the CSG are not included in the assessable income of the taxpayer under section 6-5 of the ITAA 1997 as the payment is not ordinary income.

Facts

The Australian Communications and Media Authority issued a CSG that applies to telephone companies for the supply of standard fixed-line telephone services as well as five specified enhanced call handling features.

The telephone company is bound by the CSG. Should the telephone company fail to comply with the CSG they are required to pay damages to the customer.

The telephone company failed to meet the required standard under the CSG in relation to the connection of a private home telephone.

The telephone company was required to pay damages to the taxpayer as a result of this breach of the CSG.

The damages payment made by the telephone company to the taxpayer was not in any way made in return for the taxpayer relinquishing their rights to seek further damages from the telephone company.

Reasons for Decision

Subsection 6-5(2) of the ITAA 1997 provides that the assessable income of a resident taxpayer includes ordinary income derived directly or indirectly from all sources during the income year.

Ordinary income has generally been held to include 3 categories, namely, income from rendering personal services, income from property and income from carrying on a business.

Other characteristics of income that have evolved from case law include receipts that:

are earned
are expected
are relied upon; and
have an element of periodicity, recurrence or regularity.

A compensation amount generally bears the character of that which it is designed to replace (Federal Commissioner of Taxation v. Dixon (1952) 86 CLR 540; [1952] HCA 65; (1952) 10 ATD 82; (1952) 5 AITR 443). Compensation payments which substitute income have been held by the courts to be income under ordinary concepts (FC of T v. Inkster (1989) 24 FCR 53; [1989] FCA 423; (1989) 89 ATC 5142; (1989) 20 ATR 1516; Tinkler v. FC of T (1979) 40 FLR 116; [1979] FCA 88; 79 ATC 4641; (1979) 10 ATR 411 and Case Y47 91 ATC 433; AAT Case 7328 (1991) 22 ATR 3422).

The payment the taxpayer received from the telephone company by way of damages was not made as compensation for any loss of income. The taxpayer received the payment as a result of the telephone company failing to comply with the required service standard under the CSG.

Further to this, the damages amount does not have the characteristics of ordinary income. It is a one off lump sum payment and is not expected or relied upon. The damages only became payable as a result of a breach of the CSG by the telephone company and were not a reward for the performance of any services by the taxpayer.

The damages amount paid by the telephone company as a result of the breach of the CSG is not ordinary income and therefore is not included in the taxpayer's assessable income under section 6-5 of the ITAA 1997.

Note: the payment is also not subject to capital gains tax (Taxation Ruling TR 95/35).

Amendment History

Date of Amendment Part Comment
19 October 2015 Issues
Facts
Updated reference to legislative instrument
Reasons for decisions
Case References
Updated case references

Date of decision:  2 August 2002

Year of income:  Year ended 30 June 2001

Legislative References:
Income Tax Assessment Act 1997
   section 6-5
   subsection 6-5(2)

Case References:
Federal Commissioner of Taxation v. Dixon
   (1952) 86 CLR 540
   [1952] HCA 65
   (1952) 10 ATD 82
   (1952) 5 AITR 443

FC of T v. Inkster
   (1989) 24 FCR 53
   [1989] FCA 423
   (1989) 89 ATC 5142
   (1989) 20 ATR 1516

Tinkler v. FC of T
   (1979) 40 FLR 116
   [1979] FCA 88
   79 ATC 4641
   (1979) 10 ATR 411

Case Y47
   91 ATC 433

AAT Case 7328
   (1991) 22 ATR 3422

Related Public Rulings (including Determinations)
Taxation Ruling TR 95/35

Keywords
Income
Compensation income
Damages income

Siebel/TDMS Reference Number:  DW405047; 1-6NRRNGW

Business Line:  Small Business/Individual Taxpayers

Date of publication:  23 August 2002

ISSN: 1445-2782

history
  Date: Version:
  2 August 2002 Original statement
You are here 19 October 2015 Updated statement