BAS agent phone services (Fast Key Code) guide

Check online first

If an online option is available, we recommend that you use it before phoning us. If you phone about something that can be resolved through an online channel, we will direct you to that channel.

Use our digital education resources and BAS agent online services guide to get the most out of our online services.

Before phoning us, check you have your:

registered agent number (RAN)
proof of identity (POI).

Phone us

You can phone us on 13 72 86 between 8:00 am and 6:00 pm, Monday to Friday, excluding public holidays. Throughout the year, we offer an extended-hours service. Check our Contact us page to see if extend hours currently apply.

Our Fast Key Codes

Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.

This BAS agent phone services (Fast Key Code) guide will direct you to the right Fast Key Code for the topic you need to phone us about. It is important you use the correct Fast Key Code so you are directed the right person with the right skills. If you select the incorrect Fast Key Code, your call may need to be transferred and longer wait times will apply.

When you look up the Fast Key Code in this guide, you will also find information and links to any available online options. Save time by using the online options rather than phoning us.

We recommend you bookmark this page as we regularly update this information.

The Fast Key Codes (and online options) are:

Activity statements: completing, requesting and revising
Debt, payments, and account information
Feedback, complaints, and reporting tax evasion
Lodgment, including all business and individual obligations
Registration
Letters – alternative phone service
General phone services

Activity statements: completing, requesting and revising

Along with the following specific information, we also have useful information on business activity statements and how to prepare and lodge.

Fast Key Codes for activity statements
Topic and ATO website information	Online services available	13 72 86 Fast Key Code
Assistance completing Activity statements, including GST - Completing your BAS for GST PAYG and Withholding - How to complete your activity statement WET – how to complete your activity statement labels FBT – how to complete your activity statement labels LCT – how to complete your activity statement labels	You can do this on Online Services for Agents For more details on how to do this, watch the How to lodge an activity statement video For help lodging online, see our Online Services for agents activity statement user guide	1 4 1
Generating a new or replacing an activity statement Revising a lodged activity statement	You can do this on Online Services for Agents For how to do it, watch our How to revise an activity statement video	1 4 1
Respond to our request to contact activity statement exceptions	None	1 4 2

Debt, payments, and account information

Fast Key Codes for debt and payment
Topic and ATO website information	Online Services available	13 72 86 Fast Key Code
General interest charge (GIC) calculations, remission and GIC rates Failure to lodge (FTL) on time penalty calculations and remission	You can do this on Online Services for Agents For more information on how you can do this online, see Request remission	1 2 2
Payment plan For more information on support options, visit Help with paying	You can do this on Online Services for Agents For how to do it, watch: Make a payment plan View payment options and make a payment	1 2 2

Feedback, complaints, and reporting tax evasion

Fast Key Codes for feedback, complaints, and reporting tax evasion
Topic and ATO website information	Online Services available	13 72 86 Fast Key Code
Business tax feedback and complaints	You can do this on Online Services for Agents For how to do, see BAS agent feedback and complaints	3 2 1 2
Individual tax feedback and complaints	You can do this on Online Services for Agents For how to do, see BAS agent feedback and complaints	3 2 1 1
Superannuation feedback and complaints	You can do this on Online Services for Agents For how to do, see BAS agent feedback and complaints	3 2 1 3
All other feedback, complaints and compliments	You can do this on Online Services for Agents For how to do, see BAS agent feedback and complaints	3 2 1 4
Report fraud, tax evasion, a planning scheme or unpaid super (including phoenix or shadow economy activity)	ATO online tip-off form	3 4

Lodgment, including all business and individual obligations

Along with the following specific information, we also have useful information on how to prepare and lodge and apply for private rulings.

Fast Key Codes for lodgment
Topic and ATO website information	Online Services available	13 72 86 Fast Key Code
Business lodgments, including: activity statements Single Touch Payroll tax returns GST at settlement fringe benefits tax For help: completing activity statement labels, see Instructions lodging business tax returns, see Income tax returns	You can use Online Services for Agents for: activity statements tax returns You can use Practitioner Lodgment Service for tax returns For how to lodge activity statements online, see: How to lodge your BAS Activity statements in our Online services for agents user guide For tax return online services, see: Income tax in our Online services for agents user guide Lodging in PLS	1 3 1 1
Super lodgment and reporting	You can use Online Services for Agents To see what you can do online, see Super in our Online services for agents user guide	4 6
Respond to a lodgment notice from us	None	1 3 3

Registration

If your query relates to your BAS agent registration, visit the Tax Practitioners BoardExternal Link website.

Fast Key Codes for registration
Topic and ATO website information	Online Services available	13 72 86 Fast Key Code
General registration enquiries, including tax registrations New or changes to registration details, including GST, PAYGW and FTC	You can use Online Services for Agents For how to do it, see: How to update, cancel or add registrations Add, update and remove clients	1 1 3

Letters – alternative phone service

When we send letters to your clients, the phone numbers we quote are for the general community.

To ensure your enquiry is handled in the right way, use the list below to respond to letters from us that quote other phone numbers.

Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone	Instead
13 11 42 (debt issues)	Phone 13 72 86 and select Fast Key Code 1 2 2
13 11 42 (lodgment issues)	Phone 13 72 86 and select Fast Key Code 1 3 3
13 28 66	Phone 13 72 86 and select Fast Key Code 1 2 5 1
13 28 61	Phone 13 72 86 and select Fast Key Code 1 2 5 2
1300 130 926	Phone 13 72 86 and select Fast Key Code 1 4 2
1300 657 162	Phone 13 72 86 and select Fast Key Code 1 1 5

General phone services

We provide as many options as possible through the registered agent phone line. We also have a range of other phone numbers for other topics.

General phone services
Topic	Phone number
Direct debit and refund help line For more information on completing a direct debit request to pay personal, business and super tax liabilities, see Direct debit request	1800 802 308
myGovIDExternal Link – enquiries and support	1300 287 539 option 2 1
myGovIDExternal Link – Compromised enquiries	1300 287 539 option 2 2
Disaster events – assistance for registered agents	1800 700 724
Payment methods: refer to How to pay phone the payment hotline	1800 815 886
Publications can be printed or ordered: online – see ATO Publication Ordering by phone (have the full title or NAT number ready)	1300 720 092
Relationship Authorisation Manager (RAM)External Link – enquiries and support	1300 287 539 option 3
Using Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service	1300 852 232