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BAS agent phone services (Fast Key Code) guide

Fast Key Codes so you can key ahead to options when phoning us and online options so you don't have to phone.

Last updated 24 June 2024

Check online first

If an online option is available, we recommend that you use it before phoning us. If you phone about something that can be resolved through an online channel, we will direct you to that channel.

Use our digital education resources and BAS agent online services guide to get the most out of our online services.

Before phoning us, check you have your:

Phone us

You can phone us on 13 72 86 between 8:00 am and 6:00 pm, Monday to Friday, excluding public holidays. Throughout the year, we offer an extended-hours service. Check our Contact us page to see if extend hours currently apply.

Our Fast Key Codes

Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.

This BAS agent phone services (Fast Key Code) guide will direct you to the right Fast Key Code for the topic you need to phone us about. It is important you use the correct Fast Key Code so you are directed to the right person with the right skills. If you select the incorrect Fast Key Code, your call may need to be transferred and longer wait times will apply.

When you look up the Fast Key Code in this guide, you will also find information and links to any available online options. Save time by using the online options rather than phoning us.

We recommend you bookmark this page as we regularly update this information.

The Fast Key Codes (and online options) are:

Activity statements: completing, requesting and revising

Along with the following specific information, we also have useful information on business activity statements and how to prepare and lodge.

Fast Key Codes for activity statements

Topic and ATO website information

Online services available

13 72 86
Fast Key Code

Assistance completing Activity statements, including

You can do this on Online Services for Agents

For more details on how to do this, watch the How to lodge an activity statement video

For help lodging online, see our Online Services for agents activity statement user guide

1 4 1

Generating a new or replacing an activity statement

Revising a lodged activity statement

You can do this on Online Services for Agents

For how to do it, watch our How to revise an activity statement video

1 4 1

Respond to our request to contact activity statement exceptions

None

1 4 2

Debt, payments, and account information

Fast Key Codes for debt and payment

Topic and ATO website information

Online Services available

13 72 86
Fast Key Code

General interest charge (GIC) calculations, remission and GIC rates

Failure to lodge (FTL) on time penalty calculations and remission

You can do this on Online Services for Agents

For more information on how you can do this online, see Request remission

1 2 2

Payment plan

For more information on support options, visit Help with paying

You can do this on Online Services for Agents

For how to do it, watch:

1 2 2

Feedback, complaints, and reporting tax evasion

Fast Key Codes for feedback, complaints, and reporting tax evasion

Topic and ATO website information

Online Services available

13 72 86
Fast Key Code

Business tax feedback and complaints

You can do this on Online Services for Agents

For how to do, see BAS agent feedback and complaints

3 2 1 2

Individual tax feedback and complaints

You can do this on Online Services for Agents

For how to do, see BAS agent feedback and complaints

3 2 1 1

Superannuation feedback and complaints

You can do this on Online Services for Agents

For how to do, see BAS agent feedback and complaints

3 2 1 3

All other feedback, complaints and compliments

You can do this on Online Services for Agents

For how to do, see BAS agent feedback and complaints

3 2 1 4

Report fraud, tax evasion, a planning scheme or unpaid super (including phoenix or shadow economy activity)

ATO online tip-off form

3 4

Lodgment, including all business and individual obligations

Along with the following specific information, we also have useful information on how to prepare and lodge and apply for private rulings.

Fast Key Codes for lodgment

Topic and ATO website information

Online Services available

13 72 86
Fast Key Code

Business lodgments, including:

  • activity statements
  • Single Touch Payroll
  • tax returns
  • GST at settlement
  • fringe benefits tax

For help:

You can use Online Services for Agents for:

  • activity statements
  • tax returns

You can use Practitioner Lodgment Service for tax returns

For how to lodge activity statements online, see:

For tax return online services, see:

  • Income tax in our Online services for agents user guide
  • Lodging in PLS

1 3 1 1

Super lodgment and reporting

You can use Online Services for Agents

To see what you can do online, see Super in our Online services for agents user guide

4 6

Respond to a lodgment notice from us

None

1 3 3

Online services and practice support

Along with the following specific information, we also have useful information in PLS help and system availability and Online services for agents user guide.

Fast Key Codes for Online services and practice support

Topic and ATO website information

13 72 86 Fast Key Code

myIDExternal Link or Relationship Authorisation Manager (RAM)External Link

3 5

Assistance with Online services for agents including:

3 3

Registration

If your query relates to your BAS agent registration, visit the Tax Practitioners BoardExternal Link website.

Fast Key Codes for registration

Topic and ATO website information

Online Services available

13 72 86
Fast Key Code

General registration enquiries, including tax registrations

New or changes to registration details, including GST, PAYGW and FTC

You can use Online Services for Agents

For how to do it, see:

1 1 3

Letters – alternative phone service

When we send letters to your clients, the phone numbers we quote are for the general community.

To ensure your enquiry is handled in the right way, use the list below to respond to letters from us that quote other phone numbers.

Fast Key Codes for letters – alternative phone service

If a letter from us asks your client to phone

Instead

13 11 42 (debt issues)

Phone 13 72 86 and select Fast Key Code 1 2 2

13 11 42 (lodgment issues)

Phone 13 72 86 and select Fast Key Code 1 3 3

13 28 66

Phone 13 72 86 and select Fast Key Code 1 2 5 1

13 28 61

Phone 13 72 86 and select Fast Key Code 1 2 5 2

1300 130 926

Phone 13 72 86 and select Fast Key Code 1 4 2

1300 657 162

Phone 13 72 86 and select Fast Key Code 1 1 5

General phone services

We provide as many options as possible through the registered agent phone line. We also have a range of other phone numbers for other topics.

General phone services

Topic

Phone number

Direct debit and refund help line

For more information on completing a direct debit request to pay personal, business and super tax liabilities, see Direct debit request

1800 802 308

myIDExternal Link – enquiries and support

1300 287 539
option 2 1

myIDExternal Link – Compromised enquiries

1300 287 539
option 2 2

Disaster events – assistance for registered agents

1800 700 724

Payment methods:

1800 815 886

Publications can be printed or ordered:

1300 720 092

Relationship Authorisation Manager (RAM)External Link – enquiries and support

1300 287 539
option 3

Using Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service

1300 852 232

 

 

 


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