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  • Complaints, compliments and feedback

    We welcome your complaints, compliments and feedback about the services we provide and how we deliver them. This helps us improve the way we do things.

    Information to assist you with your issue

    If your issue relates to:

    How to make an enquiry or lodge a complaint, compliment or feedback

    You can contact us with your enquiry, complaint, compliment or other feedback as follows:

    • Enquiries – contact us to obtain information or request an action, service or a product.
    • Complaints – contact us to express dissatisfaction with an ATO product, action, process or service, or the handling of a complaint, where you require an individual resolution or response.
    • Compliments and feedback – contact us to provide any comments, opinions, compliments, feedback or suggestions, where you are not requiring an individual response or remedy.
    Last modified: 26 Aug 2020QC 33775