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Find ATO contact phone numbers, as well as options for managing your tax and super without phoning us.

Last updated 4 May 2026

Quick help and support tool

Make choices and navigate through the tool to find help for common questions and actions.

Answers to top call centre questions

Find quick answers to the top questions we're receiving in our call centre. We regularly update this information based on calls we receive.

Find solutions on ATO Community

ATO Community is your place to ask general tax and super questions online. You can find clear, reliable answers that are moderated by the ATO. Discover the most talked about topics, including:

Use ATO online services

With the ATO linked to your myGov account, you can manage and view your tax and super online. This is free service and available to everyone.

These links take you, via a login screen, to the most popular actions in ATO online services:

For more information, see:

Self-help phone services

Our self-help phone services are available 24 hours a day, 7 days a week.

To use the Individuals or Businesses services, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone (except if you are requesting your existing TFN).

Individuals

Phone our Individuals self-help service on 13 28 65External Link. With this service you can:

Businesses

Phone our business self-help service on 13 28 65External Link. With this service you can:

Order publications

You can order ATO publications and forms online, including individual tax return forms and instructions. Phone 1300 720 092External Link if you can't use our online Publication Ordering Service.

Other ways to contact us

  • Live chat – available for users of myTax
  • Social media – join our social media channels to get the latest tips and updates and ask general tax and super questions
  • In writing – ATO postal address for Australian and overseas mail.

Speak with a customer service representative

Before you phone us, find out about:

Operating hours

Our busiest days are Mondays, so consider calling later in the week. Operating hours for specific phone numbers are provided below. If the time is not listed as Australian Eastern Standard Time (AEST), it is local time.

On Australian national public holidays our contact centres are closed throughout Australia. With state public holidays, only those states affected will be closed.

Before we can discuss your details or update your records, you must establish your identity.

If you need additional support to contact us, the following services may be relevant to you:

You may also want to read our Accessibility and Website tips pages.

Call wait times and self-serve options

We are receiving a high volume of calls that may lead to long wait times. We apologise for this inconvenience and thank you for your patience.

To save you time, try one of our self-serve options:

Establishing your identity

We need to establish your identity before discussing or updating your tax record or one you're authorised for. We'll ask you questions based on information we hold about you, including information from third parties and other government departments. This may include:

  • details from letters or notices we have issued to you
  • information you have provided us such as details from a tax return
  • details from accounts you hold with us such as payment or refund amounts
  • information related to your interactions with us
  • details of your employment, superannuation or investments you hold.

We may also ask to confirm details of identity documents such as your driver licence, Medicare card or passport.

We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us.

To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls.

ATO phone numbers

Business enquiries

For business enquiries, phone 13 28 66External Link between 8:00 am to 6:00 pm Monday to Friday to discuss:

  • account balances
  • business registrations
  • business tax return preparation
  • business activity statements
  • Single Touch Payroll
  • excise and fuel schemes or grants
  • foreign resident capital gains withholding
  • global and domestic minimum tax.

Call services for hearing or speech/communication difficulties

If you are d/Deaf, hard of hearing or have a speech/communication difficulty you can contact us through the National Relay ServiceExternal Link (NRS), as follows:

  1. Contact the NRS through your preferred NRS call channel, detailed in NRS call numbers and linksExternal Link between 8:00 am to 6:00 pm Monday to Friday.
  2. Provide the NRS with the ATO phone number you want to call.

Call back lines

You can only use these call back numbers if someone from the ATO contacted you by phone, SMS or letter and asked you to phone us back. Be aware that if we phone you, you won't see a number on caller ID.

If you receive a call claiming to be from the ATO you can use the Verify a call feature in the ATO app to verify that the call is genuinely from us.

Compliance activity call-back line

Phone us back on the Compliance activity call-back line on 1300 650 286External Link between 8:00 am to 5:00 pm Monday to Friday.

The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative.

Lodgment support call-back line

Phone us back on the Lodgment support call-back line on 1300 661 508External Link between 8:00 am to 6:00 pm Monday to Friday.

For general enquiries use our Lodge and Pay enquiries line.

Payment support call-back line

Phone us back on the Payment support call-back line on 1300 880 217External Link or 1300 466 859External Link between 8:00 am to 6:00 pm Monday to Friday.

For general enquiries use our Lodge and Pay enquiries line.

Emergency support line

For assistance due to a crisis or disaster, phone our Emergency support line on 1800 806 218External Link between 8:00 am to 6:00 pm Monday to Friday.

Foreign investment enquiries

Before phoning us, see information about how to contact us about foreign investment.

For foreign investment enquiries, phone 1800 050 377External Link between 8:00 am to 6:00 pm Monday to Friday.

Identity theft

If you think your TFN has been stolen or misused, phone 1800 467 033External Link 8:00 am to 6:00 pm (AEST) Monday to Friday.

For more information, see Help for identity theft.

Indigenous Helpline

The Indigenous Helpline is a specialist service for Aboriginal and Torres Strait Islander peoples. Phone 13 10 30External Link between 8:00 am to 6:00 pm Monday to Friday.

Our Indigenous Helpline staff specialise in supporting Aboriginal and Torres Strait Islander peoples with things like getting a tax file number, lodging a tax return, or finding your super.

Individual enquiries

For individual enquiries, phone 13 28 61External Link between 8:00 am to 6:00 pm Monday to Friday to discuss:

  • myTax
  • tax file number
  • progress of returns
  • tax return preparation
  • higher education or trade loans
  • PAYG instalments for individuals
  • myGov linking code.

International GST enquiries

For International GST enquiries, phone +61 2 6216 1111External Link between 8:00 am to 5:00 pm (AEST) Monday to Friday, then ask the operator to connect you to 1300 146 094External Link Fast Key Code 1 1 8. You will be transferred to an officer who can help you.

You can also phone the Translating and Interpreting Service and ask to be connected to 1300 146 094External Link.

Lodge and pay enquiries

For lodge and pay enquiries, phone 13 11 42External Link between 8:00 am to 6:00 pm Monday to Friday to discuss:

  • new and existing debts
  • payment plans
  • overdue lodgments
  • penalties and interest.

Not-for-profit organisation enquiries

For not-for-profit organisation enquiries, phone 1300 130 248External Link between 8:00 am to 6:00 pm Monday to Friday to discuss:

  • registrations
  • DGR endorsement
  • reporting
  • updating your organisations details.

Overseas enquiries

Linking the ATO to myGov

If you need support linking the ATO to your myGov account and you are ringing from outside Australia, phone +61 2 6216 3444External Link between 8:00 am to 6:00 pm Monday to Friday.

General

If you are ringing from outside Australia and you are comfortable speaking English, phone +61 2 6216 1111External Link between 8:00 am to 5:00 pm (AEST) Monday to Friday.

If you prefer to speak with us in a language other than English, you can phone the Translating and Interpreting Service (TIS National) on +61 3 9268 8332External Link between 8:00 am to 6:00 pm Monday to Friday.

This free service provides an interpreter in one of these available languagesExternal Link. The service will connect you and an interpreter to us so we can help with your query. 

We provide a range of Information in other languages.

Registered tax professionals

Registered tax professionals can phone 13 72 86External Link between 8:00 am to 6:00 pm Monday to Friday.

For more information, see Phone services for tax professionals.

Scam reporting

To report a scam, phone 1800 008 540External Link between 8:00 am to 6:00 pm Monday to Friday.

If you receive a call claiming to be from the ATO you can use the Verify a call feature in the ATO app to verify that the call is genuinely from us.

For more information, including lodging an online report, see Verify or report a scam.

SBR Software service

To Notify us of a hosted SBR software service phone 1300 852 232External Link between 8:00 am to 6:00 pm Monday to Frida.

Small Business Superannuation Clearing House (SBSCH)

For Small Business Superannuation Clearing House enquiries, phone 1300 660 048External Link between 8:00 am to 6:00 pm Monday to Friday.

Suggestions, feedback, compliments or complaints

To provide suggestions, feedback, compliments or complaints, phone 1800 199 010External Link between 8:00 am to 6:00 pm Monday to Friday.

Superannuation enquiries

For superannuation enquiries, phone 13 10 20External Link between 8:00 am to 6:00 pm Monday to Friday to discuss:

  • unclaimed or lost superannuation
  • personal superannuation
  • employer’s super obligations
  • self-managed super funds (SMSFs)
  • compassionate release of super
  • fund nomination.

Switchboard

Phone our switchboard on 13 28 69External Link between 8:00 am to 5:00 pm Monday to Friday.

Tip-off hotline

Phone the Tip-off hotline on 1800 060 062External Link between 8:00 am to 6:00 pm Monday to Friday.

For more information, see Making a tip-off.

Translating and Interpreting Service

If you would like to speak to us in a language other than English, phone the Translating and Interpreting Service (TIS National). If you're:

This free service provides an interpreter in one of these available languagesExternal Link. The service will connect you and an interpreter to us so we can help with your query.

We provide a range of Information in other languages.

 

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